Front Desk and Admin Officer

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service provider in Singapore is hiring a Front Desk Officer to assist customers at the counter, respond to enquiries, and provide administrative support. Candidates should have at least GCE 'O' Level certification, interpersonal skills, and proficiency in Microsoft Office. Working hours are Monday to Friday, from 8:15 AM to 6:30 PM. Only shortlisted candidates will be contacted.

Qualifications

• Prior experience in customer service support is an advantage.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers.
• Respond to customer enquiries professionally.

Skills

Good interpersonal and communication skills

Able to handle customer enquiries tactfully

Proficient in Microsoft Office

Education

Min GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk‑in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk‑in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad‑hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow‑ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Clementi / Bukit Merah MRT

We regret to inform, only shortlisted candidates shall be contacted.

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