Fraud Investigator: Global Investigations & Analytics

APPLE SOUTH ASIA PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Fraud Investigator for their AppleCare team. This role requires a professional proficiency in Japanese and a strong command of English, with responsibilities including investigating suspicious transactions and supporting fraud prevention. Candidates should have at least three years of experience in customer service or fraud investigation roles, alongside strong analytical and problem-solving skills. Commitment to inclusion and diversity in the workplace is a must.

Qualifications

• At least 3 years of experience in customer service or fraud investigation roles.
• Ability to collaborate with peers and business partners cross-regionally.
• Strong interpersonal skills with key strengths in professional collaboration.

Responsibilities

• Report and track system issues affecting customer satisfaction.
• Participate in project management and user acceptance testing.
• Identify and communicate trends and patterns to leadership.

Skills

Professional proficiency in Japanese

Strong command of English

Customer service or fraud investigation

Creative problem-solving

Strong organizational skills

Ability to find opportunities for process improvement

Tools

SAP Knowledge

Job description

A leading technology company in Singapore is seeking a Fraud Investigator for their AppleCare team. This role requires a professional proficiency in Japanese and a strong command of English, with responsibilities including investigating suspicious transactions and supporting fraud prevention. Candidates should have at least three years of experience in customer service or fraud investigation roles, alongside strong analytical and problem-solving skills. Commitment to inclusion and diversity in the workplace is a must.