First-Line App Support Engineer | Helpdesk

ELLIOTT MOSS CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A consulting firm based in Singapore is seeking a detail-oriented Application Support Engineer to deliver first-level technical support to end users. This role requires diagnosing and resolving application-related issues while providing a user-centric approach and ensuring timely escalation to higher support levels. With a minimum of one year of experience in a similar role, candidates should be familiar with support documentation and ticketing systems. Strong problem-solving and communication skills are essential for success in this position.

Qualifications

• Minimum 1 year of experience in technical support or application support.
• Familiarity with ticketing/helpdesk systems is essential.
• Strong analytical and problem-solving skills required.

Responsibilities

• Act as the first point of contact for users seeking technical assistance.
• Diagnose and resolve common software and application issues.
• Log, track, and manage incidents using helpdesk tools.

Skills

Technical support experience

Problem-solving skills

Communication skills

Attention to detail

Tools

ServiceNow

JIRA

Job description

A consulting firm based in Singapore is seeking a detail-oriented Application Support Engineer to deliver first-level technical support to end users. This role requires diagnosing and resolving application-related issues while providing a user-centric approach and ensuring timely escalation to higher support levels. With a minimum of one year of experience in a similar role, candidates should be familiar with support documentation and ticketing systems. Strong problem-solving and communication skills are essential for success in this position.