F&B Shift Leader

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Singapore is looking for a Shift Leader to ensure prompt and accurate delivery of food and beverage orders in the restaurant. The ideal candidate will excel in customer service, maintain safety standards, and work effectively in a diverse environment. This role requires strong problem-solving skills and the ability to deliver service excellence far beyond expectations.

Qualifications

• Strong customer service skills are essential.
• Ability to work in a diverse service environment.
• Familiarity with quality control procedures.

Responsibilities

• Deliver food from the kitchen to the customer's table.
• Ensure order accuracy and completeness.
• Operate cash register and compute bills.

Skills

Customer service

Problem-solving

Attention to detail

Job description

The Shift Leader is responsible for carrying large trays with food from the kitchen to any table in the restaurant. He/She ensures all dishes match the ticket including modifiers and special requests. He/She delivers the correct food to the correct table number. He/She computes food or beverage service bills and verifies completeness of customer orders. He/She examines food on the tray enroute from kitchen or beverages enroute from service bar. He/She then compares the items with the listing on customer order to verify completeness and accuracy of the order. He/She operates machines similar to the cash register to compute charges.

• Apply quality systems.
• Contribute to customer service over various platforms.
• Cultivate productivity and innovative mindset.
• Demonstrate the service vision.
• Follow food and beverage safety and hygiene policies and procedures.
• Implement operations for service excellence.
• Interact with and serve f&b guests.
• Maintain food and beverage service environment.
• Maintain quality control procedures.
• Prepare for service.
• Project a positive and professional image.
• Provide go-the-extra-mile service.
• Provide safety and security for guests.
• Respond to service challenges.
• Solve problems and make decisions at operations level.
• Use essential features of a computer.
• Use primary functions and applications of a tablet.
• Work in a diverse service environment.
• Able to work Split Shift / Weekdays and Public Holidays