EXPORT CUSTOMER SERVICE

ECU-Worldwide (Singapore) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore seeks a dedicated individual to manage customer inquiries and enhance operational efficiency within freight forwarding. The ideal candidate will have experience in NVOCC operations and a strong grasp of ocean freight regulations. You will serve as the primary point of contact, ensuring smooth shipments and excellent customer satisfaction. Long working hours and multitasking abilities are essential.

Qualifications

• Experience in NVOCC operations or freight forwarding preferred.
• Strong attention to detail and organizational abilities.
• Ability to work well in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for customer inquiries.
• Manage shipments in a timely and accurate manner.
• Collaborate with various teams to ensure smooth operations.

Skills

Customer service orientation

Attention to detail

Multitasking ability

Knowledge of ocean freight operations

Job description

To provide efficient customer service and management, effective container consolidation and cargo confirmation, and efficient and effective warehousing and transport management to achieve profitability and budgeted volumes for the organization.

Key Responsibilities and Accountabilities

• Serve as the main point of contact for customer inquiries, issues and feedbacks.
• Manage shipments in timely and accurate manner.
• Collaborate with various teams to ensure smooth operations & customer satisfaction.
• Handle any escalated complaints and provide solutions to ensure customer retention.
• Work closely with internal teams to optimize processes and improve operational efficiency.
• Manage shipping related enquiries from internal / external customers
• Trouble shoot operational issues encountered internally and externally
• Sourcing of space base on customer requirements
• Resolve operational issues and discrepancies to ensure smooth and successful cargo delivery
• Planning of container consolidations to ensure containers are fully optimise

Requirements

• Preferable with experience in NVOCC operations or freight forwarding.
• Good knowledge of ocean freight operations and regulations.
• Able to multi tasks & commit long working hours
• Strong attention to detail and organizational abilities
• Ability to work well in fast-paced environment and multitask effectively.
• Knowledge of handling Dangerous Goods would be advantage