Event Executive

KIZTOPIA SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 46,000; Full time

Job summary

A popular indoor children playground in Singapore is seeking an experienced Event Executive. The role involves managing event bookings, ensuring seamless execution, and maintaining exceptional customer service. Ideal candidates are well-organized, have excellent communication skills, and are able to work flexible hours, especially during peak periods. Join a dynamic team that values creativity and customer engagement.

Benefits

Dynamic, fun working environment

Good employee benefits (e.g., medical insurance)

Career growth opportunities

Qualifications

• Able to perform shift schedules and commit during peak periods.
• Motivated individual who likes to explore new things and learn new skills.
• Flexible availability, including weekends or event periods.

Responsibilities

• Manage all incoming event-booking inquiries.
• Present event packages to generate customer interest.
• Oversee event bookings from confirmation through completion.
• Serve as the primary point of contact for customers.
• Coordinate with external vendors for required services.

Skills

Excellent communication and interpersonal abilities

Well-organized and detail-oriented

Proactive and adaptable

Skilled in using booking platforms

Customer-centric approach

Tools

Spreadsheets

Reporting software

Job description

Kiztopia is a successful start-up and thebiggest indoor children playground in Singapore! We are seeking a highlymotivated, creative and experienced Event Executive to join ourteam in Singapore. As the Event Executive, you will be responsible for developingand executing engaging event programs and creating high-quality content in ourevents activities such as birthday party, school visit, stageperformance, playground activity. You will play a crucial role in coordinatingand managing events and producing compelling content across various platforms.This is an exciting opportunity for a self-motivated individual with a passionfor program management, content creation, and audience engagement.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

Roles and Responsibilities

1. 1. Manage all incoming event-booking inquiries via phone, email, social media, and online channels.
2. 2. Clearly present event packages, emphasize key selling points, and effectively generate customer interest.
3. 3. Recommend suitable add-ons or upgrades that align with customer needs and enhance their overall event experience.
4. 4. Accurately document all booking details, including customer preferences, special requirements, and package specifications.
5. 5. Oversee event bookings from confirmation through completion, ensuring all administrative and operational processes are carried out smoothly.
6. 6. Prepare invoices, process deposits, and follow up to ensure timely payment collection.
7. 7. Collaborate closely with the execution team to coordinate event setups, resources, staffing, and event flow.
8. 8. Serve as the primary point of contact for customers throughout the entire event lifecycle - before, during, and after the event.
9. 9. Ensure seamless event execution while delivering exceptional customer service at every stage.
10. 10. Generate and submit service orders to guarantee that all customer requirements are met.
11. 11. Coordinate with external vendors to arrange required services, such as décor, entertainment, and other add-ons.
12. 12. Track and maintain adequate inventory levels for event materials, consumables, and equipment.
13. 13. Support special tasks and events occasionally.

Job Requirements

1. 1. Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday) with long hours of standing/walking.
2. 2. Motivated individual who likes to explore new thing and learn new skills
3. 3. Excellent communication and interpersonal abilities, with a strong customer-centric approach.
4. 4. Well-organized and detail-oriented, capable of handling multiple bookings and tasks at the same time.
5. 5. Proactive, adaptable, and positive, with the ability to perform effectively under pressure in a fast-paced setting.
6. 6. Skilled in using booking platforms, spreadsheets, and reporting software.
7. 7. Competent in coordinating with vendors, managing orders, and monitoring inventory levels.
8. 8. Flexible availability, including willingness to work weekends or during event periods as needed.