EUC Engineer

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT services company in Singapore is looking for a Technical Support professional to manage EUC infrastructure and provide L2 support. Candidates should have over 5 years of relevant experience, strong technical knowledge, and excellent communication skills. This role includes on-call work with varied shifts, supporting Windows, Mac OS, and device management tools like O365, Intune, and Azure AD.

Qualifications

• At least 5 years of experience in IT support.
• At least 3 years of experience in EUC support.
• Understanding of network and security concepts.

Responsibilities

• Support IT EUC infrastructure provisioning and installations.
• Provide L2 technical support for systems-related queries.
• Perform maintenance and optimize systems performance.

Skills

Technical support skills

Problem-solving skills

Strong communication skills

Interpersonal skills

Education

Diploma/Degree or equivalent

Tools

O365

Intune

Azure AD

Job description

Overview

Technical Support. Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip). Includes provisioning, installations, configurations, proactive monitoring and maintenance, and user ID administration. Provide L2 technical support and advice to users on systems-related issues or queries, including O365 Services. Perform administration/maintenance and work toward continuous optimization of systems performance. Standby with on-call availability with varied shifts including nights, weekends and holidays.

Responsibilities

• Support IT EUC infrastructure provisioning, installations, configurations, proactive monitoring and maintenance.
• Provide L2 technical support and advice to users on systems-related issues or queries (O365 Services).
• Perform administration/maintenance and work toward continuous optimization of systems performance.
• Be on-call with varied shifts including nights, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes (e.g., industry compliances, delivery frameworks/playbooks, post-mortem reviews, documentation).
• Cross-group collaboration and work closely with all technical groups to onboard knowledge of EUC solution offerings, including vendors and partners as needed.

Qualifications/Experience/Knowledge

• Diploma/Degree or other equivalent.
• At least 5 years of experience.
• At least 3 years of EUC support experience.
• At least 2 years of devices implementation/migration/support experience.
• Technical knowledge of infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices.
• Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android.
• Microsoft Domain management, DHCP, DNS, Active Directory Services (AD).
• Comprehensive knowledge of desktop packaging, distribution and provisioning technologies.
• Comprehensive knowledge of end point security, remediation and imaging.
• Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups.
• Understanding knowledge of network and security.
• Possess strong problem-solving skills and able to prioritise and manage multiple tasks.
• Strong communication skills.
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams.
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms.
• ITIL certification will be an added advantage.

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