Entrepreneur in Residence (EIR) & Head of Operations

Recooty; Remote; SGD 101,000 - 140,000; Full time

Job summary

A global tech firm is seeking an Entrepreneur in Residence (EIR) - Head of Operations to spearhead operations and establish efficient workflows. Responsible for leading a high-performing team and ensuring the delivery of quality outcomes, this role demands expertise in operational management, innovation, and a metrics-driven approach. The position is remote and offers a competitive salary along with a performance-based bonus structure. Candidates should have over four years of relevant experience and exceptional communication skills.

Benefits

Competitive base salary

Monthly performance bonus

Remote setup stipend

Paid learning resources

Qualifications

• 4+ years in operations leadership, particularly in fast-paced environments.
• Expert in creating and maintaining operational playbooks.
• Strong analytical skills to track KPIs and margins.

Responsibilities

• Ensure operational excellence and meet client delivery timelines.
• Lead the operations team for achieving key performance indicators.
• Drive innovation and maintain educational resources for the team.

Skills

Managing delivery teams

Metrics-driven execution

Clear communication

Process building

Innovative thinking

Tools

Airtable

Make

Zapier

Job description

Entrepreneur in Residence (EIR) - Head of Operations

Remote | Full-time | Global (EU time zones preferred) | English fluent

About ATLAS ANALYTICS

ATLAS ANALYTICS helps B2B tech companies grow faster and smarter with intelligent outbound, high-impact lead generation, and scalable pipeline systems. Clients rely on us as their embedded growth partner—while they close deals, we keep the engine running.

We move fast, tell the truth, and keep things simple. Playbooks > chaos. Outcomes > activity.

The Role

We’re looking for an Entrepreneur in Residence (EIR) to lead Operations and turn it into a scalable, high-margin delivery engine. Reporting to the CEO (Integrator), you’ll own end-to-end workflow execution, lead Ops team to precision and profitability, design/maintain lean playbooks, drive innovation in data sourcing/enrichment/AI, monitor key metrics, and ensure flawless handoffs (CSM → Ops → Growth). This is high-ownership leadership: build systems that directly improve margins, coach a high-performing team, and deliver quarterly Rocks with excellence in a bootstrapped, remote-first environment.

What You’ll Do

• Own operational excellence—deliver all client workflows on-time, on-budget, hitting or exceeding quality, efficiency, and margin KPIs.
• Lead & hold the Ops team accountable—execute ICP-driven workflows with precision, coach for ownershippeed/clarity, deliver quarterly Rocks.
• Design, document & evolve core playbooks—data sourcing, enrichment, setup, QA; keep them short, current, 100% followed, and improved with best practices/AI.
• Execute seamless handoffs—receive briefs from CSM, source/enrich accurately, pass clean data to Growth (SalesOS, Airtable, etc.) with zero integrity loss.
• Drive innovation & team education—keep the team ahead on tools, data sources, AI trends; run proactive experiments to solve challenges.
• Monitor & improve health metrics—SLAs, error rates, margin contribution, capacity; surface risks early with clear solutions.
• Act as builder—strengthen Ops as a true profit center, living playbooks > chaos and outcomes > activity every day.

30/60/90 Outcomes

• Day 30 – Audit current playbooks/workflows; baseline core KPIs (throughput, error rate, margin delta); ship 3–5 quick efficiency improvements.
• Day 60 – Achieve 95%+ SLA delivery; reduce waste/errors by 20–30%; establish team operating rhythm + run first innovation experiment.
• Day 90 – Deliver measurable margin/throughput uplift; playbooks leaner & fully adopted; Rocks completed; all health metrics green.

You Are

• Proven ops leader—4+ years managing delivery teams in fast-paced environments (agency, SaaS ops, lead-gen strongly preferred).
• Simplifier & process builder—expert at turning complexity into short, followed playbooks; hands‑on with no-code/AI automation (Airtable, Make, Zapier, Clay, LLM prompts).
• Metrics & profit obsessed—analytical thinker who tracks throughput, SLA risk, enrichment yield, bounce/error rates, margin contribution like a P&L.
• Decisive executor—calm under pressure, proactive on risks, hands‑on to unblock, then systemize fixes.
• Innovative coach—curious about data/AI trends, experiments fast, educates team, drives creative problem‑solving.
• Clear communicator—plain language, sets high standards, aligns cross‑functionally (CSM/Growth).
• Fluent English essential; other languages a plus.

What Success Looks Like

• Workflows delivered SLA‑true, zero overdue backlog; quality & volume at/exceeding targets.
• Playbooks continuously leaner while outcomes (margin, efficiency) improve.
• Handoffs seamless—no downstream rework or work.
• Team performs at high level without constant firefighting—systems simple, followed, refined.
• Ops visibly contributes to profitability through better margins & throughput.

Why ATLAS

• High‑ownership leadership—run Ops like your own engine with real impact on company profitability.
• Proven foundation—existing playbooks, strong team, CEO support to scale quickly.
• Builder culture—speed, integrity, simplicity; short loops, no bureaucracy.
• Remote freedom—work anywhere; performance > hours.
• Growth path—tied to outcomes, clear track toward Head of Ops / 2IC role; coaching & ATLAS Academy access.

Compensation & Setup

Competitive base + monthly performance bonus tied to key outputs (SLAs, margin contribution, efficiency gains — details during process). Remote setup stipend, paid learning resources, ATLAS Academy.

We’d love to get to know you a bit before diving into CVs.

Your short video message

A quick async video helps us understand your thinking and communication style — especially important in our remote setup.

Please record a video of no more than 2 minutes answering these two questions:

1. What are you looking for in your next role? What does your future self look like?
2. How do you measure performance/progress related to your goals? how you did it in your professional or personal life.)

Feel free to use Loom (we recommend it: https://www.loom.com), YouTube (unlisted), Drive, or any platform — just share the link.

In addition:

Short note: Why ATLAS? Why this Head of Operations – EIR role?
• Links: LinkedIn + anything relevant (e.g., playbook examples, KPI dashboards, automation wins).

Apply here: https://airtable.com/appfTd6vufYBjbJrg/shrJBsfyJOAFQyNT4?prefill_fldOAaQWBlhAiyJ9z=Entrepreneur%20in%20Residence%20%28EIR%29%20-%20Head%20of%20Operations%20%20-%20ID-31&prefill_fldHzDHncygxCnD2d=ATLAS%20SalesOS&hide_fldHzDHncygxCnD2d=true