End User Support Executive / AV Support Analyst

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an End User Support Executive to provide technical support for computers and business applications. The ideal candidate will have experience in troubleshooting IT problems and a diploma in IT or engineering. Strong verbal and written communication skills are essential, along with the ability to work in a complex IT environment. This role includes installation and configuration of hardware/software, and support for video conferencing technologies.

Qualifications

• 1-3 years of work experience in IT support.
• Basic knowledge of desktop support and LAN/WiFi systems.
• Strong understanding of computer hardware and common software.

Responsibilities

• Provide technical support for computers and business apps.
• Install and configure hardware/software efficiently.
• Troubleshoot and fix IT problems.

Skills

Desktop support

LAN/WiFi systems

Video conferencing tools

Office 365

Azure admin portal

Strong communication skills

Problem-solving

Team player

Education

IT / engineer related diploma or degree

Tools

Power Automate

Python

PowerShell

Job description

End User Support Executive / AV Support Analyst

Posted On 12/01/2026

Job Information

Work Experience 1-3 years

Technology

SGD 5000 - SGD 5800

City Singapore

State/Province Central Singapore

Job Description

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, (LAN/WiFi), and business apps.
• Make updates or changes to company systems as needed.
• Set up computers with standard company software.
• Install and configure hardware/software for users efficiently and professionally.
• Troubleshoot and fix IT problems.
• Maintain and monitor IT systems, hardware, and applications.
• Support video and audio-conferencing events.
• Answer tech‑related questions and meet service standards.
• Train users on company systems and software.
• Be available for support outside regular working hours if needed.
• Monitor communication and conferencing systems to ensure they work well.
• Support users in both local and remote offices.
• Handle user‑reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.
• Strong understanding of computer hardware, Windows, Mac, and common software.
• Familiar with smartphones/tablets, Android, and iOS devices.
• Good experience using video conferencing tools like Zoom and MS Teams.
• Hands‑on experience with Office 365 and Azure admin portals.
• Able to learn new tech skills and work independently.
• Works professionally, follows procedures, and keeps accurate records.
• Comfortable solving problems in a complex IT environment across multiple systems.
• Team player who shares knowledge and learns from others.
• Strong verbal and written communication skills.
• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V4 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Maintaining a good network of contacts within IT and within the business
• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.
• Experience with Power Automate, Python and PowerShell will be a plus.
• Analytical, proactive, detail‑oriented, and eager to learn new technologies.
• Ability to work independently, takes initiative, stays positive, and collaborates well with others