Ecommerce Customer Service Lead — Quarterly Bonus

GAIN CITY BEST-ELECTRIC PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading ecommerce company in Singapore seeks a motivated Ecommerce Customer Service Representative. The role includes responding to customer inquiries, resolving product issues, and processing orders. Ideal candidates will have previous customer service experience, strong communication skills, and attention to detail. Opportunities for growth and quarterly bonuses are offered in a supportive team environment.

Benefits

Competitive salary with quarterly bonus

Opportunities for growth and advancement

Supportive team environment

Qualifications

• Previous experience in a customer service role, preferably in ecommerce or retail.
• Proficiency in English required.
• Bilingual or multilingual skills are a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve product or service problems efficiently.
• Process orders, refunds, and exchanges in a timely manner.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Attention to detail

Ability to handle multiple tasks

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

A leading ecommerce company in Singapore seeks a motivated Ecommerce Customer Service Representative. The role includes responding to customer inquiries, resolving product issues, and processing orders. Ideal candidates will have previous customer service experience, strong communication skills, and attention to detail. Opportunities for growth and quarterly bonuses are offered in a supportive team environment.