E-COMMERCE ASSOCIATE

AMBER MARINE SUPPLIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading e-commerce company in Singapore is looking for a candidate to manage their product portfolio and enhance marketplace presence. Responsibilities include managing customer engagement, analyzing performance, and planning promotional activities. Candidates should have a diploma and at least 1 year of experience handling e-commerce platforms like Lazada and Shopee. The role requires good teamwork and independent work capability.

Qualifications

• At least 1 year of experience in handling e-commerce platforms like Lazada or Shopee.
• Ability to manage a portfolio and handle customer-related engagement.

Responsibilities

• Manage product portfolio on e-marketplaces.
• Plan and execute promotional activities.
• Handle customer-related engagements including complaints.
• Set up new e-commerce shops.
• Analyze performance reports and recommend changes.

Skills

E-commerce platform handling

Customer engagement

Team collaboration

Analytical skills

Education

Diploma

Job description

Job Description

• Manage the company’s product portfolio on marketplaces where applicable including product upload, product updates, delisting, returns, defects management, replenishments and content updates.
• Plan, organize and execute monthly promotional activities. Liaise with e-marketplaces’ Account Managers for maximizing exposure and support.
• Administrative duties including handling all customer-related engagement in relation to delivery or product issues, special orders, online sales invoices and complaints etc. Ad hoc admin duties whenever needed.
• Able to set up new shops on e-commerce platform.
• Work closely with internal departments to ensure timely shipments and inventory management, and review fulfillment/delivery options at all times.
• Provide analysis & performance reports including daily, weekly and monthly reporting of KPIs and recommending changes to improve performance to achieve profit & loss results.

Requirements

• Diploma with at least 1 year work experience in handling E-commerce platform, such as Lazada, Shopee.
• Good team player who can work independently, self-driven and result oriented.

Working Hours

• Monday - Friday (8.30 am to 5.30 pm)
• Saturday (8.30 am to 3.00 pm)