Duty Manager

AAPC SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hospitality service provider in Singapore is seeking an experienced professional to manage lounge operations at Changi Airport. The role involves supporting the Lounge Manager, overseeing front-of-house service, and ensuring a high-quality experience for guests. Candidates should have a minimum of 2-3 years in a similar role, showcasing strong communication and team management skills. This position offers opportunities for growth in a vibrant airport lounge environment.

Qualifications

• Minimum 2-3 years of experience as Senior Lounge Host or similar role.
• Ability to manage team members calmly and respectfully.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Support Lounge Manager with operational tasks.
• Manage front of house operations for quality service.
• Supervise all lounge areas as needed.
• Provide professional food and beverage service.
• Assist in team briefings and duty assignments.
• Resolve lounge issues with empowerment.
• Complete incident reports as necessary.
• Handle guest challenges and situations.
• Assist in training new team members.
• Maintain hygiene standards for food handling.

Skills

Strong communication skills

Problem-solving skills

Team management skills

Interpersonal skills

Job description

Job Description:

• Provide support to the Lounge Manager with operational tasks and responsibilities
• Responsible for managing the front of house operations to ensure we are providing the high-quality service to our customers.
• Supervision and support of all lounge areas as required
• Lead by example to provide efficient, friendly & professional food & beverage service to all guests by ensuring a high level of customer service.
• Assist in assigning duties and ensure that suitable staff levels are maintained. Assist in daily team briefings when needed.
• Apply knowledge and empowerment to resolve all lounge issues.
• Complete incident and injury reports on site.
• Assist in handling different guest challenges and situations and be part of the first response emergency team.
• Assisting with training/onboarding of new team members.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
• Show efficiency in constantly striving to provide total customer satisfaction.

Job Requirement:

• Minimum 2-3 years of related experience as Senior Lounge Host and (or) Assistant Duty Manager; or Restaurant / Outlet Manager in a similar set-up and capacity
• Strong communication and problem solving skills
• Ability to manage team members in a calm and respectful manner
• Strong interpersonal skill especially in handling customer feedback

Work Location:

Changi Airport

Interested and qualifies candidates are to submit their application with a detailed resume.