Donor Management Manager

Bone Marrow Donor Programme; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A health-related non-profit organization in Singapore is seeking a passionate professional to oversee donor centre operations for stem cell donations. This role requires ensuring donor safety, compliance with international standards, and managing internal and external relationships. Ideal candidates have a degree in Biological Sciences, at least 8 years of experience in life sciences, and supervisory experience. Join a dedicated team making a profound impact on life-saving donations.

Qualifications

• At least 8 years of working experience, preferably in the life sciences industry.
• Supervisory experience preferred.

Responsibilities

• Oversee daily operations of donor management from donor contact to final donation.
• Ensure compliance with PDPA and WMDA standards.
• Provide analysis reports and implement plans to reduce donor dropout.
• Manage relationships with partners.
• Conduct audits of collection centres for compliance.
• Develop and manage Donor Management’s budget.
• Lead and develop staff for high performance.

Skills

People and Relationship Management

Staff Development Management

Organisational Strategising

Critical Thinking

Process Improvement

Technical Expertise in Data Analytics

Data visualisation

Knowledge of Human Leukocyte Antigen (HLA)

Knowledge of Quality Management System

Proficient in Microsoft Office

Education

Degree in Biological Sciences/Life Sciences

Tools

Microsoft Office

Data Analytics

Data visualisation

Knowledge of Human Leukocyte Antigen (HLA)

Knowledge of Quality Management System

Job description

Step into an extraordinary career with The Bone Marrow Donor Programme (BMDP). As part of our team, you'll be empowered in your role and growth, channel your passion, and collaborate with both internal and external stakeholders to make life-saving bone marrow donations a reality. At BMDP, we're more than colleagues – we're a dedicated and supportive team, fostering hope and second chances. Be a driving force in transforming lives, where your career becomes a meaningful journey of impact and compassion.

Purpose: Oversee donor centre operation of stem cell donations from unrelated donors and ensure donor safety in the entire donation process. Manage relations with internal and external stakeholders and employ strategy to ensure minimum donor dropout and compliance with World Marrow Donor Association (WMDA) standards.

• Oversee daily operations of donor management from initial search request to contacting the donors and obtaining informed consent to final donation.
• Ensure Donor Management’s operation complies with regulations such as Personal Data Protection Act (PDPA) and World Marrow Donor Association (WMDA) standards by regularly reviewing policies and procedures.
• Provide analysis reports on donation request and implement action plan to reduce donor drop out.
• Manage relationships with partners such as collection centres, international registries, laboratories, and courier services.
• Review vendors like laboratories and courier services to ensure highest standards.
• Conduct annual audit of all collection centres to ensure compliance with WMDA standards.
• Review and ensure compliance to PDPA and IT Security policies and processes.
• Develop and manage Donor Management’s budget.
• Motivate, lead and develop donor management’s staff to enable high level of performance in a collaborative working culture.
• Maintain effective communication with Heads of other teams to provide regular updates and work on collaborative projects.
• Embody and be advocates of BMDP’s Core Values and Core Competencies.
• Support and manage reporting staff in the following aspects:

1. Day-to-day work and individual work goals
2. Competencies and career development
3. BMDP’s Core Values and Core Competencies integration into team’s culture
4. Staff welfare and morale

Job Competencies:

• People and Relationship Management
• Staff Development Management
• Organisational Strategising
• Critical Thinking
• Process Improvement

Technical Skills:

• Technical Expertise in Data Analytics
• Data visualisation
• Knowledge of Human Leukocyte Antigen (HLA)
• Knowledge of Quality Management System
• Proficient in Microsoft Office

Job Requirements:

• Degree, preferably in Biological Sciences/Life Sciences
• At least 8 years of working experience, preferably in the life sciences industry
• Supervisory experience preferred