Digital Services Manager (Public Sector)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Digital Services Manager to drive digital transformation initiatives. This role involves managing digital service revamps, RPA projects, and content management while collaborating with stakeholders to enhance user experience. The ideal candidate will have a minimum of 2 years' experience in digital product management and skills in UX/UI design and RPA tools. This is a 12-month contract position.

Qualifications

• Minimum of 2 years' experience in digital product management, business analysis, ICT, data analytics, or service design.
• Familiarity with government digital platforms and vendor management is an advantage.
• Possesses skills in UX/UI design and RPA tools like UiPath.

Responsibilities

• Drive service journey reviews and digital service enhancements.
• Manage and coordinate RPA projects (e.g., UiPath) with vendors.
• Oversee intranet content management (SharePoint Online) and ensure timely updates.
• Liaise with vendors on design documentation and implementation timelines.
• Support digital analytics reporting and refine tracking processes.
• Develop SOPs and operational documentation.

Skills

UX/UI design

RPA tools (e.g., UiPath)

Intranet content management (e.g., SharePoint Online)

Business analysis

Data analytics

Job description

The Opportunity:

• Adecco is partnering with a public sector agency to search for a Digital Services Manager, supports digital transformation initiatives by managing digital service revamps, RPA projects, intranet content, and analytics reporting, while working closely with stakeholders and vendors to enhance user experience and service delivery.
• Role will start off as a 12 months contract assignment.

The Job:

• Drive service journey reviews, UX/UI design evaluations, and digital service enhancements.
• Manage and coordinate RPA projects (e.g., UiPath) with vendors and users.
• Oversee intranet content management (SharePoint Online) and ensure timely updates.
• Liaise with vendors on design documentation, feedback, and implementation timelines.
• Support digital analytics reporting (e.g., WOGAA) and refine tracking processes.
• Develop SOPs, operational documentation, and contribute to design system improvements.

Ideal Candidate Profile:

• Familiarity with government digital platforms and vendor management is an advantage.
• A minimum of 2 years' experience in digital product management, business analysis, ICT, data analytics, or service design.
• Possesses with skills in UX/UI design, RPA tools (e.g., UiPath), and intranet content management (e.g., SharePoint Online) will be considered an advantage.

Next Step:

• Send your updated resume to [e-mail].
• Email Title: Apply Digital Services Manager
• Only shortlisted candidates will be contacted

Lim Jia Yi
EA License No: 91C2918
Personnel Registration Number: R24119814