Device Support & Customer Experience Specialist

CHALLENGER TECHNOLOGIES LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is looking for a dynamic Customer Service Executive to ensure high standards of customer satisfaction. Responsibilities include assisting customers with inquiries, conducting product tests, and managing exchanges. Ideal candidates should have experience in customer service, strong communication skills, and a product-centric mindset. This position offers an opportunity to contribute to a customer-focused team.

Qualifications

• Experience in customer service roles with a focus on satisfaction.
• Excellent verbal and written communication skills.
• Familiarity with company products and their functionalities.

Responsibilities

• Attend to walk-in customers and address inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.

Skills

Customer service experience

Excellent communication skills

Product knowledge

Customer-centric approach

Multi-tasking ability

Job description

A leading technology firm in Singapore is looking for a dynamic Customer Service Executive to ensure high standards of customer satisfaction. Responsibilities include assisting customers with inquiries, conducting product tests, and managing exchanges. Ideal candidates should have experience in customer service, strong communication skills, and a product-centric mindset. This position offers an opportunity to contribute to a customer-focused team.