Desktop Support Engineer

NTT DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT service provider is seeking a Desktop Engineer in Singapore. The successful candidate will support Windows 10 operations and engage in large-scale migration projects. Responsibilities include managing ticketing systems and providing exceptional customer service. Applicants should have at least 3 years of relevant experience, excellent communication skills, and the ability to work under pressure. A strong understanding of ITIL and technical support is essential.

Qualifications

• Minimum 3 years of experience in a similar role.
• Strong customer-facing skills and ability to communicate effectively with all staff levels.
• Experience with quality parameters SLA and ticket SLA.

Responsibilities

• Support Windows 10 operations and migration projects.
• Work on Tickets and Requests Tools effectively.
• Provide flexible branch and weekend support.

Skills

Troubleshooting

Windows 10

Hardware

Communication Skills

Technical Support

ITIL

Team Player

Inventory Management

Tools

MCSE

iPhone

VDA

Job description

Job Scope & Responsibilities

• Excellent experience supporting Windows 10
• Experience with a previous large-scale Windows migration project (a plus)
• Worked on Tickets and Requests Tools, with knowledge of quality parameters SLA and ticket SLA
• Ability to cope under pressure, pay great attention and follow instructions
• Flexible to provide branch and weekend support
• Excellent customer-facing, communication skills, comfortable working with all levels of staff
• Minimum 3 year experience

Key Skills

• Troubleshooting
• Windows 10
• Hardware
• Outsourcing
• Relationship Management
• VDA
• iPhone
• Inventory Management
• MCSE
• Pressure
• Windows
• Communication Skills
• ITIL
• Team Player
• Legal Compliance
• Technical Support

Location

Desktop Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG