Desktop Engineer

WSH Experts Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is seeking a Desktop Engineer to provide end-user IT and AV support. Responsibilities include managing equipment lifecycle, ensuring smooth ICT operations, and providing 1st level troubleshooting for hardware/software issues. Candidates should have a Diploma/Degree in IT or related fields, with 2-4 years' experience in Desktop Support. Strong knowledge of Windows OS, Microsoft Office, and AV equipment is essential. Enjoy a creative environment with growth opportunities.

Qualifications

• 2-4 years of experience in Desktop/IT Support or Helpdesk roles.
• Hands-on experience with ICT hardware.
• Good understanding of IT asset management and disposal procedures.

Responsibilities

• Provide end-user IT and AV support.
• Ensure compliance with antivirus and patching policies.
• Manage pool of loan devices and ensure return.

Skills

Windows OS

Microsoft Office

Antivirus software

Helpdesk support

Basic troubleshooting

Coordination skills

Education

Diploma/Degree in Information Technology, Computer Science, or related field

Tools

AV equipment (cameras, speakers)

PCs, laptops, printers, peripherals

Job description

Overview

Job Role- Desktop Engineer
Job Location- East, Singapore

Scope of Work: The Desktop Engineer will provide end-user IT and AV support, manage equipment lifecycle, and ensure smooth operations of ICT resources within the organisation.

Responsibilities

• Helpdesk & Desktop Support
  • Respond to user issues (calls/emails) and log cases until resolution.
  • Provide 1st level hardware support, liaise with vendors, and ensure timely repair.
  • Collect user feedback and suggest process improvements.
• Audio-Visual (AV) Support
  • Setup, test, and support AV equipment for meetings, hybrid events, and Townhalls.
  • Perform scheduled checks, provide 1st level troubleshooting, and liaise with AV vendors.
  • Maintain AV inventory and support onsite/standby for meetings (including after hours with time-off in lieu).
• System Updates & Security
  • Ensure compliance with antivirus and patching policies.
  • Update OS, antivirus definitions, and software patches (auto or manual).
  • Maintain accurate patching records.
• Device Setup, Installation & Disposal
  • Deploy new ICT devices (inspection, OS/software installation, patching, AV).
  • Relocate and re-install equipment as needed.
  • Support hardware/software additions without voiding warranty.
  • Handle disposal securely (data wiping, inventory update, physical removal).
• Equipment Loan & Admin Tasks
  • Manage pool of loan devices/equipment, configure before and after use.
  • Track and ensure return of loaned items.
  • Update inventory, prepare documentation (guides, forms, FAQs) with clients approval.

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in Desktop/IT Support, Helpdesk, or related roles.
• Strong knowledge of Windows OS, Microsoft Office, antivirus software, and patch management.
• Hands-on experience with ICT hardware (PCs, laptops, printers, peripherals).
• Familiarity with AV equipment (cameras, speakers, Microsoft Teams/Zoom/Skype setups).
• Basic troubleshooting skills for both hardware and software issues.
• Good understanding of IT asset management, inventory tracking, and disposal procedures.
• Ability to document processes, prepare guides, and manage user communications.
• Strong coordination skills to liaise with vendors for repair/maintenance.