Customer Service Officer (Prestige Beauty Salon)

KE BEAUTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty salon in Singapore is seeking a welcoming and well-presented individual to serve as the first point of contact for customers. Responsibilities include providing a pleasant experience to walk-in clients, managing inquiries through various channels, and maintaining high service standards. Proficiency in English and Mandarin, along with prior customer service experience, is preferred. Join a dynamic team that values professionalism and warmth.

Qualifications

• Ability to communicate professionally while maintaining a warm tone.
• Reliable, responsive, committed to high service standards.
• Experience in customer service is an advantage.

Responsibilities

• Uphold the company’s tone of voice and service standards.
• Attend to and engage with walk-in customers.
• Manage customer enquiries across all channels.
• Follow up on customer inquiries and appointments.
• Relay customer feedback and support internal communication.

Skills

Proficient in English

Proficient in Mandarin

Customer service skills

Job description

Company Overview

We are a well-established beauty salon brand with over 10 years of presence in Singapore and four branches islandwide. Known for our high standards of service and professionalism, we are committed to delivering exceptional customer experience. Our clientele values quality, personalised care, and results-driven beauty and wellness treatments.

Job Description

We are seeking a warm, well-presented, and articulate individual to be the face of our beauty salon. You will attend to walk-in customers with friendliness and poise, ensuring every guest feels comfortable and cared for. In addition, you will manage customer enquiries across online and phone channels with prompt, accurate, and thoughtful communication. Your professionalism, attentiveness, and genuine warmth will uphold the premium experience our brand is known for.

Key Responsibilities

• Uphold the company’s tone of voice and service standards
• Attend to, and engage with walk-in customers, ensuring a pleasant & comfortable experience
• Manage customer enquiries across all communication channels in a timely, professional manner
• Follow up on customer inquiries/appointments and coordinate with relevant teams to ensure smooth resolution/service flow
• Relay customer feedback, and support internal communication flow to ensure consistency and alignment across the company

Requirements

• Proficient in English & Mandarin, with the ability to communicate professionally while maintaining a warm, customer-centric tone.
• Reliable, responsive, and committed to delivering a high standard of service
• Able to work independently, and multitask efficiently
• Prior experience in customer service is an advantage
• Familiarity with or interest in the beauty and wellness industry is a plus