Customer Service Officer

DIMENSIONS INTERNATIONAL COLLEGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local educational institution in Singapore is hiring a Customer Service Officer to handle enquiries and administrative tasks. The role requires excellent communication and interpersonal skills with a proactive approach. Candidates should be prepared for extended hours during events. The position offers a salary range of $2300-$3200 per month, commensurate with experience.

Qualifications

• Customer focused and proactive, able to communicate professionally and with confidence.
• Resourceful team player with excellent interpersonal skills.
• Must be willing to work extended hours during events/open house etc.

Responsibilities

• Respond to customer enquiries via phone calls or face to face.
• Administration of enrolment, including preparation of documentations.
• Conduct orientation and provide customers with details on course enquiries.
• Operational duties of Customer Service department.

Skills

Interpersonal skills

Professional communication

Customer focus

Proactivity

Job description

Overview

Hiring: Customer Service Officer!

Location: Kovan / Holland Village / Tampines / Bukit Timah

Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)

Salary range: $2300-$3200 per month (commensurate with experience)

Responsibilities

• Respond to customer enquiries via phone calls or face to face
• Administration of enrolment; including preparation of documentations
• Conduct orientation
• Providing customers with details and information on course enquiries
• Operational duties of Customer Service department
• Coordinating and marketing of activities including road shows, preview talks and exhibitions
• Other duties as assigned by the Management

Requirements

• Customer focused and proactive, able to communicate professionally and with confidence
• Resourceful team player with excellent interpersonal skills
• Must be willing to work extended hours during events/open house etc

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & state in the subject as "Customer Service Executive".

We regret that only shortlisted candidates will be notified.