Customer Service Officer

IMPACT BPO SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent service provider in Singapore is seeking a Customer Service Executive to manage inquiries, support frontline staff, and handle customer complaints. The ideal candidate should hold a diploma and have at least 2 years of customer service experience. Strong communication, IT knowledge, and the ability to work in a fast-paced environment are essential. Shift work and public holiday availability are required.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to work in a fast-paced environment.
• Self-motivated and meticulous.

Responsibilities

• Manage incoming calls and inquiries.
• Handle complaints and provide solutions.
• Support frontline staff with administrative duties.

Skills

Customer service experience

IT knowledge

Good listening and communication skills

Interpersonal communication skills

Presentation skills

Education

Diploma

Job description

Duties

• Manage incoming calls, inquiries, and record case information
• Assist service hall bookings and administration
• Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
• Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
• Keep records of customer interactions, process, documentation, and update customer’s cases
• Support frontline staff on administrative duties
• Work closely with Finance and Operations Team
• Follow communication procedures, guidelines, and policies
• Assist in ad-hoc administrative duties
• Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
• Assist with administration and documentation for all repatriation cases
• Respond to enquiries via email, web, and phone in a timely manner

Requirements

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Good listening and communication skills
• Able to work in fast-paced environment
• Good team player with good interpersonal communication and presentation skills
• Self-motivated, meticulous, and independent
• Able to do shift work, and work on Public Holidays and Overtime

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

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