CUSTOMER SERVICE MANAGER

LA BRACERIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fine dining restaurant in Singapore is seeking an experienced manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have over 10 years of experience in food and beverage management, strong leadership abilities, and a Bachelor’s degree in a related field. Responsibilities include managing staff, resolving guest complaints, and collaborating with the kitchen team to enhance guest satisfaction. Flexibility to work long hours, including weekends, is essential.

Qualifications

• Minimum 10 years of relevant experience in F&B management, preferably in fine dining.
• Proven leadership skills with the ability to motivate and manage a team.
• Strong knowledge of restaurant operations.

Responsibilities

• Ensure outstanding customer service and set high standards.
• Manage and resolve guest complaints proficiently.
• Oversee daily restaurant operations and staff performance.

Skills

Leadership

Customer service

Problem solving

Organisational skills

Communication

Education

Bachelor’s degree in Hospitality Management or related field

Tools

POS systems

Reservation management systems

Job description

Responsibilities

1. Ensure outstanding customer service by setting high standards, training staff and monitoring service quality
2. Manage and resolve guest complaints professionally and efficiently
3. Oversee daily restaurant operations, including front-of house staff scheduling and performance.
4. Collaborate with the kitchen and management team to ensure seamless service
5. Develop and implement service protocols to enhance guest satisfaction
6. Handle staffing, training and performance evaluations for services teams
7. Work extended hours, including weekends, holidays and peak seasons as required

Requirements

1. Bachelor’s degree in Hospitality Management, Tourism, or related field
2. Minimum 10 years of relevant experience in F&B management, preferable in fine dining or upscale Italian restaurants
3. Proven leadership skill with the ability to motivate and manage a team
4. Exceptional communication, problem solving and organisational skills
5. Strong knowledge of restaurant operation, POS systems and reservation management
6. Ability to thrive in a fast paced, high pressure environment
7. Flexibility to work long hours, including evenings, weekends and hoildays