Customer Service Executive (Central / 5 days / Freight Forwarding)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a customer service professional to manage inquiries and ensure compliance with operational procedures. The ideal candidate will build strong relationships with customers and coordinate shipments effectively. Responsibilities include handling complaints and maintaining accurate system updates, aiming to enhance customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Ensure compliance with internal and external operational procedures.
• Maintain accurate and timely system updates.
• Manage shipments efficiently, including document processing.
• Communicate effectively with internal teams and external partners.
• Coordinate with vendors and transport subcontractors.
• Build strong, long-term relationships with customers.
• Handle customer complaints and follow up for resolution.

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Ensure compliance with internal and external operational procedures.
• Maintain accurate and timely system updates.
• Manage shipments efficiently, including document processing, manifest preparation, invoicing, and cost tracking.
• Communicate effectively with internal teams, external partners, and overseas customers.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Understand and address customer needs to ensure satisfaction.
• Build strong, long-term relationships with customers through open and interactive communication.
• Handle customer complaints, provide timely and effective solutions, and follow up to ensure resolution.
• Go the extra mile to engage and enhance the customer experience.
• Perform other tasks as assigned by management.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270