Customer Service Executive

TELEPORT GLOBAL LIFESTYLE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading transportation service provider in Singapore is seeking a Reservations Agent to provide professional customer service support via telephone or email. The role involves assisting with transport and concierge bookings, ensuring timely follow-ups, and maintaining excellent communication with clients. Candidates should have at least 2 years of experience in a corporate environment and be proficient in Microsoft Office. Full-time position with potential night shift requirements.

Qualifications

• Experience working in Transport/Hospitality industry will be an advantage.
• At least 2 years of working experience in a corporate environment.
• Ability to provide quotations to clients and upsell when applicable.

Responsibilities

• Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
• Ensure that all correspondence is replied within 24 hours.
• Engage in active listening with callers, confirming and clarifying information when necessary.
• Be patient and diffuse angry clients if necessary.

Skills

Great communication skills in both written and spoken English

Excellent telephone etiquette

Proficient in MS Office

Organized and able to effectively multi-task

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

The primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.

Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.

Responsibilities

• Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
• Perform calls to affiliates and drivers daily for job reminders.
• Ensure that all correspondence is replied within 24 hours.
• Ensure follow-ups are done promptly.
• Engage in active listening with callers, confirming and clarifying information when necessary.
• Be patient and diffusing angry clients if necessary.
• Proficient with usage of system (Training will be provided), have experience in using Microsoft Office applications (Word, Excel, Outlook).
• Ability to provide quotations to clients and upsell when applicable.
• Ensuring proper handovers to next shift to ensure timely follow-ups to clients.

Requirements

• Experience working in Transport/Hospitality industry will be an advantage.
• Great communication skills in both written and spoken English
• Excellent telephone etiquette.
• At least 2 years of working experience in a corporate environment.
• Organized and able to effectively multi-task.
• Proficient in MS Office. Good computer skills.
• Able to do shift work, weekends and Public holidays.
• Prefer those that can work on night shift

Job Type : Full Time