Customer Service Exe. ( 2500 - 3000 SGD )

Target Recruitment Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local recruitment agency in Singapore is seeking a Customer Service Executive to manage customer inquiries, complaints, and relationships effectively. The ideal candidate should have A-Level qualifications and at least 1 year of experience in customer service. This full-time position offers a 5-day work week with a salary range of 2500 - 3000 SGD, located in the Jurong area.

Qualifications

• Minimum 1 year of experience in customer service.
• Strong analytical skills to handle customer complaints.
• Effective communication skills for customer interaction.

Responsibilities

• Attend to customer inquiries and feedback.
• Analyze requests and channel them to relevant staff.
• Monitor customer surveys and feedback.
• Organize company functions and activities.
• Maintain Contract Services Agreements and handle rate reductions.
• Manage tenant requests and relations.

Skills

Customer service skills

Communication skills

Analytical skills

Education

A-Level

Job description

Overview

Customer Service Exec (2500 - 3000 SGD)

Location: Jurong

Salary: 2800.00 SGD

Work Week: 5 days work week

Qualifications

• Min. Qualification: A-Level
• Experience: 1 year

Responsibilities

• Receive and attend to customer’s enquiry, feedback and complaints.
• Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
• Monitor and report on customer survey and feedback.
• Organize company functions and community activities, general office correspondence and respond to customer’s requests.
• Prepare, explain, negotiate, monitor and maintain Contract Services Agreement.
• Attend to and manage customers’ request for rate reduction.
• Attend to and manage customers’ termination notices, salvage of accounts and handling all issues including dismantling, compensation etc.
• Manage tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of our tenants.
• Implement customer service and appreciation programs.
• Digital marketing service support & maintenance and monitoring of website.

Details

• Company located in the Jurong area.
• Company's 5 day work week.
• No quota for work permits.

Contact

• [e-mail]

Remarks

• Job category: Customer Service/ Call Centres Telemarketing