CUSTOMER RELATIONS OFFICER

STRAITS FACILITIES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading security agency in Singapore is seeking a proactive Customer Relations Officer. The successful candidate will manage customer inquiries, coordinate client interactions, and maintain high satisfaction levels. Requirements include at least 2 years of experience in customer service, good communication skills, and proficiency in Microsoft Office. Join us to deliver quality service and support our operational needs.

Qualifications

• At least 2 years of customer service or coordination experience.
• Good communication and interpersonal skills.
• Able to multitask and work independently.

Responsibilities

• Handle customer inquiries and feedback via phone and email.
• Coordinate between clients and operations team for deployment updates.
• Assist in preparing quotations, invoices, and contracts.
• Maintain proper records of client communication and documentation.
• Ensure a high level of client satisfaction and service standards.

Skills

Customer service experience

Good communication skills

Interpersonal skills

Ability to multitask

Tools

Microsoft Office

Job description

We are looking for a proactive and customer-focused individual to join our security agency as a Customer Relations Officer.

Responsibilities

• Handle customer inquiries and feedback via phone and email
• Coordinate between clients and operations team for deployment updates
• Assist in preparing quotations, invoices, and contracts
• Maintain proper records of client communication and documentation
• Ensure a high level of client satisfaction and service standards
• Support basic admin tasks and ad hoc duties

Requirements

• At least 2 year of customer service or coordination experience
• Good communication and interpersonal skills
• Proficient in Microsoft Office
• Able to multitask and work independently