Customer Experience & Operations Lead

Classic Fine Foods (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food distribution company in Singapore is looking for a team leader to enhance team performance and ensure customer satisfaction. This role involves guiding and motivating team members through change, upholding service standards, and identifying new business opportunities. Candidates should have strong leadership skills and a passion for operational excellence. The position offers the opportunity to shape a customer-centric team while maintaining high product knowledge.

Responsibilities

• Guide and motivate the team through periods of change.
• Mentor team members to build capabilities and performance.
• Oversee and manage leave applications for smooth operations.
• Maintain high standard of customer service based on company standards.
• Identify and develop new business opportunities.
• Handle customer feedback and complaints effectively.
• Build and maintain product knowledge and market awareness.
• Ensure timely execution of customer order processing.
• Participate in internal meetings and training sessions.
• Recommend improvements for existing processes.

Job description

A leading food distribution company in Singapore is looking for a team leader to enhance team performance and ensure customer satisfaction. This role involves guiding and motivating team members through change, upholding service standards, and identifying new business opportunities. Candidates should have strong leadership skills and a passion for operational excellence. The position offers the opportunity to shape a customer-centric team while maintaining high product knowledge.