Customer Engagement Specialist

CF MONEY PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading fintech company in Singapore is seeking a Customer Engagement Specialist to deliver exceptional service via calls, email, and chat. The ideal candidate will provide guidance through document submissions, maintain meticulous documentation, and identify sales opportunities. Proficiency in English is essential, while training is provided for no prior experience. Join us to impact financial inclusion across Southeast Asia.

Benefits

Competitive salary and incentive structure

Comprehensive training

Opportunities for career advancement

Dynamic work environment

Qualifications

• Good command of spoken English required; proficiency in Mandarin, Malay, or Tamil is a plus.
• No prior experience necessary; comprehensive training provided.
• Exceptional communication skills with a confident and persuasive phone manner.

Responsibilities

• Act as the primary point of contact for document collection.
• Respond promptly to customer inquiries via calls, email, and chat.
• Maintain documentation of all customer interactions.

Skills

Exceptional communication skills

Ability to build rapport

Proficiency in English

Basic Google Sheets and Excel

Job description

Overview

Job Title: Customer Engagement Specialist

Company: Capital C Corporation

Location: Singapore

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Position Overview

We\'re seeking a proactive and results-driven Customer Engagement Specialist to join our team. You will play a key role in providing exceptional customer service via calls, email, and chat, guiding customers through document submissions, and scheduling appointments to ensure a seamless experience.

Key Responsibilities

• Act as the primary point of contact for document collection, guiding customers through the submission process or scheduling visits to our outlet.
• Respond promptly and effectively to customers' inquiries via calls, email, and chat, resolving doubts and queries about our products and services.
• No cold calling required; all outbound calls are directed to existing customers or prospects who have expressed interest in our services.
• Identify opportunities for upselling or cross-selling as needed.
• Maintain meticulous documentation of all customer interactions to ensure accurate record-keeping and seamless service delivery.
• Adapt to a dynamic, customer-centric role to deliver exceptional service.
• Employ effective sales tactics to achieve departmental goals and targets.

Requirements

• Good command of spoken English required; proficiency in Mandarin, Malay, or Tamil is a plus.
• No prior experience necessary; comprehensive training provided.
• Previous experience in telemarketing, call center, or related fields is advantageous.
• Exceptional communication skills with a confident and persuasive phone manner.
• Outstanding interpersonal skills, capable of quickly building rapport with diverse individuals.
• Proven track record of exceeding goals in a fast-paced environment.
• Strong team player with the ability to work independently when needed.
• Proficiency in basic Google Sheets and Excel preferred.
• Working Days: 5 days a week, from Mon - Sat (Rotating Shift - 1 off day in between)
• Working Hours: 10am - 7.30pm

Benefits

• Competitive salary and incentive structure.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment.

How to Apply

If you\'re a motivated individual with a passion for sales and want to make an impact in the fintech industry, we want to hear from you! Please submit your resume to [e-mail].

Join us at Capital C and be part of a team shaping the future of finance!