Cruise Ship Guest Services Associate

princess cruise line; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading cruise line in Singapore is seeking Guest Service associates who are passionate about delivering exceptional guest experiences. You will handle guest queries, manage financial transactions, and maintain high service standards. The role offers a competitive salary package, travel opportunities, and a supportive team environment. Ideal candidates should possess excellent communication skills and a customer-friendly attitude.

Benefits

Competitive salary package

Company-paid travel to and from the ship

Private living cabin

Access to exclusive areas and benefits onboard

Learning and development opportunities

Vibrant recreation and welfare program

Qualifications

• Ability to handle complex issues in a guest-facing environment.
• Warm personality and high standards of service.
• Strong attention to detail in financial transactions.

Responsibilities

• Deliver guest service standards that meet or exceed Hotel Policies.
• Provide accurate information and answers to guest questions.
• Listen to guest service issues with empathy and understanding.
• Manage financial transactions and balance cash-float daily.
• Document guest complaints accurately per policies.

Skills

Proficiency in the use of computer-based programs

Excellent command of the English language

Customer service attitude

Education

Graduate of a recognized hotel or business school or 1-year experience as Front Desk Receptionist

Job description

A leading cruise line in Singapore is seeking Guest Service associates who are passionate about delivering exceptional guest experiences. You will handle guest queries, manage financial transactions, and maintain high service standards. The role offers a competitive salary package, travel opportunities, and a supportive team environment. Ideal candidates should possess excellent communication skills and a customer-friendly attitude.