Consumer Segments Specialist SG

CIMB; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading banking institution in Singapore is seeking a Business Development Manager to strengthen value proposition partnerships, engage in strategic negotiations, and manage customer communications. The candidate should have 5-7 years of relevant experience in the banking sector, a strong knowledge of banking products, and excellent communication skills. This role involves operational excellence, event organization, and requires a degree. Competitive compensation and growth opportunities are provided.

Qualifications

• 5-7 years of experience in Business Development, preferably in banking and financial services.

Responsibilities

• Facilitating the onboarding process for partners to strengthen the overall value proposition.
• Engaging in strategic negotiations with partners to maximize value.
• Managing the end-to-end contract lifecycle and ensuring compliance.
• Heading the Introducer Programme's management.
• Developing and delivering customer communications across all channels.
• Ensuring timely retrieval of accurate data.
• Collaborate with service ambassadors and branch staff for a better customer experience.

Skills

Sound knowledge of banking products

Good written and verbal communication skills

Good planning and organizational skills

Education

Degree Holder

Job description

Responsibilities

Value Proposition Partnerships

• Facilitating the onboarding process for partners to strengthen the overall value proposition, ensuring seamless integration and alignment with business objectives.
• Engaging in strategic negotiations with partners to maximize value and secure the most favourable terms and discounts, fostering long-term mutually beneficial relationships
• Managing and overseeing the end-to-end contract lifecycle, including liaising partners, reviewing agreements, and ensuring compliance with contractual obligations.
• Heading and overseeing the end-to-end management of the Introducer Programme, including strategic enhancements to increase its attractiveness and engagement for potential introducers

Customer Engagement

• Developing and delivering customer communications across all channels to ensure consistent and effective messaging
• Overseeing the timing and frequency of customer communications to optimise engagement and prevent oversaturation
• Segmenting and personalising customer communications based on key factors such as age, demographics, purchase history, and customer behaviour to enhance relevant and effectiveness

Operational Excellence

• Ensuring the timely retrieval of accurate data from the relevant team to support operational and analytical needs, while maintaining data integrity and compliance with company standards
• Conducting the maker‑and‑checker process for all promotional fulfilments to ensure accuracy, compliance, and proper validation before execution, minimizing errors and maintaining process efficiency
• Drafting and finalizing official memos, ensuring accuracy and clarity, and coordinating the approval and sign‑off process with relevant stakeholders to maintain proper documentations and compliance.
• Collaborate with service ambassadors and branch staff for the management of customer walk‑in experience at branch and lounge.
• Managing and responding to inquiries from sales and service personnel in a timely and efficient manner

Event Organization

• Conceptualisation and execution of engagement and appreciation events (both in‑person and virtual) for Preferred Banking and Emerging Affluent segment. Identify and implement suitable measures to track event success and ROI.
• Onboarding and management of both internal stakeholders and external partners or vendors to deliver a seamless event experience to customers.
• Tracking of inventory.

Requirements

Qualifications

• Degree Holder

Relevant Work Experience

• 5‑7 years of experience in Business Development, preferably in banking and financial services

Competencies/Skills

• Sound knowledge of banking products, services, processes and regulatory requirements
• Good written and verbal communication skills
• Good planning and organizational skills