Clinic Executive - Front Desk

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore seeks a dedicated Customer Service and Patient Services Representative. Responsibilities include arranging appointments, delivering excellent customer service, and providing administrative support. Candidates should have at least an O level education and 1-2 years of experience in service or clinical settings. This position offers a welcoming atmosphere and requires multitasking skills, especially in a fast-paced environment.

Benefits

AWS

Performance Bonus

OT Pay

Quarterly Incentives

14-16 Days Annual Leave

Qualifications

• Minimum 1-2 years experience in service industries or clinical is an advantage.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Arrange appointments in the system.
• Handle patient feedback and inquiries via phone and email.
• Deliver excellent customer service.

Skills

Customer service skills

Good coordination

Organizing skills

Multitasking

Proficient in Microsoft Office

Education

Minimum 'O' level education

Job description

Job Responsibilities

• Arranging appointments promptly and efficiently in system
• Handle feedback, email/phone enquiries and communication issues via phone and email promptly in a polite and warm manner reflective of the clinic’s values
• Deliver excellent, warm and efficient customer service, create a welcoming atmosphere for all our patients and guests
• Front line patient services include performing the functions of registration, cashiering and handling enquiries
• Dispense medications accurately
• Provide administrative support including maintaining inventory levels for medicines, process invoice and payment collection
• Conduct financial counselling to patients
• Submission of Third Party Administrator claims and of Letter of Guarantee from insurance companies
• Proactively request and encourage patients to achieve a target of 4-5 Google reviews per month
• Other duties which the Company may designate

Job Requirements

• Possess minimum “O” level education level
• Minimum 1-2 years’ experience in service industries or clinical will be an advantage
• Good coordination and organizing skills
• Good customer service skills and interpersonal skills
• Ability to multitask and work in fast-paced environment
• Proficient in Microsoft Office and perform scheduling duties in system
• Comfortable with working in medical centre and clinic setting
• 5.5 days’ work week

Remuneration Package

• AWS, Performance Bonus
• OT Pay
• Quarterly Incentives
• 14-16 Days for Annual Leave