Clinic Assistant

Asia HealthPartners Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a professional to manage clinic operations and support patients during examinations. Responsibilities include appointment management, assisting doctors, and providing patient education. Candidates should have experience in healthcare environments and basic clinical skills. This role offers opportunities to impact patient care significantly.

Qualifications

• Experience in patient management is preferred.
• Basic clinical procedure skills are required.
• Strong communication skills are essential.

Responsibilities

• Administer clinic's appointment resources and manage slots.
• Assist doctors during patient treatments and examinations.
• Manage patients' feedback and registration.

Job description

Perform department operations

• Administer clinic's appointment resources and slots management
• Manage frontline and assist second tier escalation in patient management
• Order, Monitor and maintain inventories of clinical non-clinical items
• Arranges for prescribed laboratory tests, specialist referrals and/or any other procedures
• Reconcile daily monetary transactions
• Any other ad-hoc duties as assigned.

Provide clinical support

• Assist doctors during the treatment and examination of patients
• Perform basic clinical procedures
• Perform measurement of basic health parameters
• Prepare consultation rooms
• Prepare patients for physical examination or minor procedures to be performed by doctors
• Prepare patients' records and documentation pre- and post- consultation and procedures
• Provide patient and caregiver education when necessary

Provide frontline services

• ldentify situations where patients require additional attention
• Manage patients' feedback and enquiries
• Perform patient registration and discharge: Receive, screen and register patients into the clinical system
• Perform payment collection procedures: Obtains and verifies patient billing information before collecting payment
• Promote use of automated or self-help services
• Provide financial counselling to patients
• Schedule appointments for patients