Client Success Manager

Edgelab; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Client Success Manager. In this role, you will lead client onboarding and serve as the primary liaison between clients and internal teams. Responsibilities include developing frameworks for project execution, acting as a trusted advisor, and identifying growth opportunities. The ideal candidate should excel in communications and possess strong organizational skills. This role provides a dynamic work environment focused on client success.

Responsibilities

• Lead client onboarding and implementation from scoping to go-live.
• Serve as the primary liaison between clients and internal teams.
• Develop and implement repeatable frameworks for client onboarding.
• Establish structured governance models involving key stakeholders.
• Understand client needs and tailor solutions accordingly.
• Act as a trusted advisor guiding clients on best practices.
• Contribute to pre‑sales activities supporting solution design.
• Collaborate with product owners and developers for client needs.
• Monitor and analyze project performance metrics.
• Conduct client training sessions and create user materials.
• Prepare and participate in Steering Committees.
• Identify cross‑sell and upsell opportunities with Account Managers.

Job description

What you'll do as a Client Success Manager:

• Lead client onboarding and implementation from scoping to go-live, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Serve as the primary liaison between clients and internal teams, ensuring seamless communication and efficient coordination throughout all stages of delivery and service.
• Develop and implement repeatable frameworks for client onboarding, project execution, and service management to drive consistency, scalability, and operational excellence.
• Establish structured governance models involving key stakeholders from Edgevooq and client organizations to maintain alignment, manage risks, and ensure transparency.
• Understand client needs and objectives, tailoring solutions and integration strategies to ensure the optimal use of Edgevooq’s products and services.
• Act as a trusted advisor, guiding clients on best practices and supporting them through the full lifecycle—from implementation to post-launch success.
• Contribute to pre‑sales activities by supporting solution design, client proposals, and demonstrations in partnership with Sales and Product teams
• Collaborate closely with product owners and developers to address client‑specific requirements, resolve issues, and identify opportunities for product or service enhancements.
• Monitor and analyze project performance, tracking key metrics such as scope, resources, profitability, and risks, while proactively driving improvements.
• Conduct client training sessions and create user materials to empower clients to fully leverage the platform.
• Prepare and participate in Steering Committees, presenting detailed progress updates, insights, and recommendations.
• Identify cross‑sell and upsell opportunities in collaboration with Account Managers to strengthen client partnerships and drive business growth.