Client Service Associate

STROKE SUPPORT STATION; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A non-profit organization in Singapore is seeking a Customer Service Associate to provide quality frontline services to clients and their caregivers. The role involves managing patient registrations, scheduling services, and collecting payments. Candidates should have at least 2 years of customer service experience, strong communication, and interpersonal skills. The position requires a GCE 'O' or 'N' Level and the ability to converse in English and other languages to serve a diverse client group.

Qualifications

• Minimum of 2 years of customer service experience.
• Able to converse in English and other languages.
• Excellent customer service with strong communication skills.

Responsibilities

• Manage patient registration and appointment scheduling.
• Collect payments and prepare invoices.
• Handle phone calls and inquiries.

Skills

Customer service experience

Interpersonal skills

Communication skills

Attention to detail

Education

GCE 'O' or 'N' Level

Job description

Who Are We:

Stroke Support Station (S3) is a non‑profit organization in Singapore dedicated to enhancing the quality of life for stroke survivors and their caregivers. S3 provides a range of programs focused on rehabilitation, empowerment, and community reintegration. Through specialized activities, wellness programs, and caregiver support, S3 aims to foster physical, emotional, and social well‑being. The organization also advocates for stroke awareness and collaborates with healthcare professionals, volunteers, and partners to offer holistic, person‑centered care for the stroke recovery journey.

The Customer Service Associate will provide quality frontline services to clients and their caregivers.

Core duties of this role will include patient registration, scheduling of services and transport, medical records management, and collection of payments.

You Will:

• Manage the registration of clients’ visit
• Collect payments and prepare invoices/receipts
• Schedule appointment for clients
• Manage transport services for clients
• Manage and maintain confidential clients’ information
• Handling phone calls and enquiries
• Receive deliveries and vendors
• Liaise with clinical team and other departments to fulfil work duties

You Are:

• Someone who have minimum a GCE "O" or "N" Level with 2 years of customer service experience
• Ableto converse in English and other mother tongue languages due to the client group we are serving
• Able to work independently or in a team
• Possess excellent customer service and good interpersonal skill
• Patient and gentle disposition with empathy and strong listening and communication skills
• Attentive to details and meticulous in following up on customers’ requests

What's next?

"We welcome your application even if you don’t feel you meet every requirement. You might exceed your own expectations, and there could be other roles that match your abilities. Although we can’t respond individually to every applicant, we are committed to making sure you feel acknowledged and supported throughout the application process."

S3 is committed to being an equal opportunity employer. In accordance with Singapore laws, we consider all qualified applicants for employment without discrimination based on age, citizenship, ethnicity, gender identity, marital status, medical condition, national origin, physical or mental disability, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.

* Do note that this position is in the west.