Client Relationship Manager, EDU APAC

Flywire; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global payment solutions provider is seeking a Relationship Manager to enhance client relationships and drive revenue across Singapore and Malaysia. The ideal candidate will have extensive experience in international business development, excellent communication skills, and a background in Higher Education management. Responsibilities include account management, client integration projects, and strategic planning to boost growth. The role offers competitive compensation and diverse wellbeing programs, reflecting a commitment to employee satisfaction and development.

Benefits

Competitive compensation including Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Wellness Programs

Competitive time off including volunteer days

Great Talent & Development Programs

Qualifications

• 5 years of experience in international business development or client success.
• Dynamic self-starter with the ability to work in a fast-paced environment.
• Strong problem solving and project management skills.

Responsibilities

• Drive revenue by building long-term relationships with clients.
• Lead integration projects and provide technical solutions.
• Create strategic account plans to maximize revenue.

Skills

Business Development

Sales Experience

Relationship Management

Customer Relationship Management

Territory Management

Project Management

Fluent English

Fluency in Korean, Japanese, or Malay

Education

Bachelor Degree in Business, Communications, or Marketing Management

Tools

Salesforce

Slack

Google

Zoom

Microsoft

Job description

The Opportunity:

We at Flywire are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients in Singapore and Malaysia to build stronger client relationships drive revenue and utilisation through marketing training and integration of Flywire solutions.

Reporting directly to the Director of Client Relationship Management APAC you will work closely with the Sales and RM teams to execute strategies designed to drive growth uncover new business potential increase revenue provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include :

• Drive Revenue by building long term relationships with senior and operational stakeholders understanding their strategies and goals. Perform Onboarding Marketing Training and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
• Create strategic account plans for each client and groups of clients to maximise utilisation growth and revenue. Manage all commercial activities - Internal reporting contract renewals pricing negotiations and new product expansion.
• Become the established internal expert which corresponds with your account portfolio and market with relevant payment products and potential competitors to develop and refine products and operations.
• Collaborate across departments and timezones with legal compliance product development and vertical teams to solution and solve client payment problems.

Qualifications:

Heres What Were Looking For :

• 5 years of experience in International business development account management or client success. Ideally strong experience in International Higher Education Education Management.
• A dynamic self starter with the ability to work alone as well as part of a team in a fast-moving environment. Takes initiative willing to engage internally and externally.
• Excellent English written and verbal communication and presentation skills.
• Fluency in Korean Japanese and / or Malay is desirable for this position as it entails managing clientele in the APAC region.
• Strong problem solving and project management skills with attention to detail time management and analytical skills. Familiar with online cloud business applications including Salesforce Slack Google Zoom and Microsoft.
• Bachelor Degree in Business Communications or Marketing Management or equivalent.

Additional Information:

What We Offer :

• Competitive compensation including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness Yoga / Pilates / HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

#LI-Hybrid

Remote Work: No

Employment Type: Full-time

Key Skills: Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Experience : years

Vacancy : 1