Client Relations Executive [Account Handling | West Region | Full-Time] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Client Management Executive to manage customer emails and calls, ensuring efficient delivery orders. The ideal candidate should have a Polytechnic Diploma or BA in Business Administration and experience in customer support roles. Responsibilities include analyzing customer trends, mentoring junior staff, and maintaining positive customer relationships. This role requires strong phone handling skills and emotional intelligence to address client needs effectively. Competitive salary offered.

Qualifications

• Minimum polytechnic diploma or BA degree, preferably in Business Administration.
• Previous experience in Customer Support roles is highly preferred.

Responsibilities

• Manage customer emails and calls effectively.
• Respond swiftly to customer inquiries for prompt resolution.
• Analyze and report on customer interaction trends.
• Mentor and support junior team members.
• Mentor junior team members.

Skills

Customer support

Strong phone handling skills

Emotional intelligence

Analytical skills

Mentoring

Education

Polytechnic Diploma or BA degree in Business Administration

Job description

Client Management Executive

Location: Jurong East, West Region

Working Days: 5.5 days

Working Hours

Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm)

Salary: $3,500 - $4,500

Job Scope

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long‑term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Previous experience in Customer Support roles are highly preferred.

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364 (Ethan)