Client Manager

ONESECURE ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking a Client Manager responsible for building and maintaining strong relationships with clients while ensuring their needs are met. This role involves managing client accounts, identifying growth opportunities, and acting as the primary point of contact between clients and the company. The ideal candidate will coordinate with various internal teams and handle escalations to deliver exceptional customer service.

Responsibilities

• Serve as the main liaison for assigned clients, ensuring timely communication and resolution of issues.
• Understand client objectives and align company solutions to meet their business goals.
• Manage client accounts, including contract renewals, billing, and performance tracking.
• Identify upselling and cross-selling opportunities to drive revenue growth.
• Coordinate with internal teams (sales, operations, product) to deliver on client requirements.
• Prepare and present reports on account performance and client satisfaction.
• Handle escalations and ensure high levels of customer satisfaction.

Job description

Job Purpose:

The Client Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and delivering exceptional service. This role involves managing client accounts, identifying growth opportunities, and acting as the primary point of contact between the client and the company.

Key Responsibilities:

• Serve as the main liaison for assigned clients, ensuring timely communication and resolution of issues.
• Understand client objectives and align company solutions to meet their business goals.
• Manage client accounts, including contract renewals, billing, and performance tracking.
• Identify upselling and cross-selling opportunities to drive revenue growth.
• Coordinate with internal teams (sales, operations, product) to deliver on client requirements.
• Prepare and present reports on account performance and client satisfaction.
• Handle escalations and ensure high levels of customer satisfaction.