Client Care Specialist

LUXURY CAREERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A high-end retail company in Singapore is seeking a dedicated Customer Service & After-Sales Specialist to provide exceptional service and support to clients. You will manage customer inquiries and operational tasks, ensuring high satisfaction levels and compliance. The ideal candidate has a minimum of 3 years of experience in customer service or retail, strong communication skills, and proficiency in MS Office. This role offers a 1-year renewable contract with a completion bonus and normal office hours.

Qualifications

• At least 3 years of proven experience in customer service, retail, or after-sales operations.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficient in MS Office applications; capable of working independently and within a team.

Responsibilities

• Provide exceptional customer service through multiple channels (in-store, phone, email).
• Train retail staff to maintain consistent service procedures and technical standards.
• Manage inventory of spare parts and conduct regular stock counts.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Team collaboration

Tools

MS Office

Job description

• Location: Town
• Contract Duration: 1 Year (Renewable) + Completion Bonus
• Work Hours: Monday to Friday, Office Hours

Key Responsibilities

Customer Service & After-Sales:

• Provide exceptional customer service through multiple channels (in-store, phone, email).
• Address client inquiries, manage complaints, and coordinate appointments with prompt follow-up.
• Collaborate with the technical team and assessment centers for repairs and evaluations.
• Handle and ensure compliance for all customer-owned items during the service process.
• Work closely with boutique teams to prioritize urgent repairs and requests.
• Monitor client feedback (NPS and reviews), prepare monthly reports, and suggest improvements.

Team Training & Support:

• Train retail staff to maintain consistent service procedures and technical standards.
• Support boutique operations and events, including floor sales when needed.
• Serve as the regional liaison for product issues and represent the boutique in HQ meetings.

Operations & Administrative Tasks:

• Manage inventory of spare parts, requisitions, shipments, and overseas repair tracking.
• Conduct regular stock counts and keep accurate service records.
• Issue tax invoices, process payments, and handle banking submissions.
• Prepare monthly reports and perform ad-hoc tasks to enhance operational workflows.

Requirements:

• At least 3 years of proven experience in customer service, retail, or after-sales operations.
• Customer-focused with excellent problem-solving and follow-up abilities
• Strong verbal and written communication skills in English; additional languages are a plus
• Proficient in MS Office applications; capable of working independently and within a team
• Friendly, outgoing, and personable personality

How to Apply:

If you’re interested in applying for this role, please submit your detailed resume in MS Word format to [e-mail].

EA Personnel : R24124899

EA Licence : 22C1376