Change Management Analyst (Ref 26159)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A consulting firm based in Singapore is seeking a professional with expertise in training development and change management. You will be responsible for developing communication materials, designing training programs, and conducting stakeholder analysis. The ideal candidate should possess a degree in Computer Systems or Information Systems, have 2-3 years of relevant experience, and strong communication skills. Remote work options may be available, along with opportunities for professional growth.

Qualifications

• 2-3 years of experience in conducting training and stakeholder engagement.
• Experience with system implementations or digital transformation projects.
• Strong written and verbal communication skills.

Responsibilities

• Develop and execute communication collaterals for stakeholders.
• Design and deliver training programmes across the organization.
• Conduct impact assessments and support change readiness activities.
• Gather and analyse user requirements for training programmes.

Skills

Training development

Stakeholder engagement

Change management

Communication skills

Data analysis

Project coordination

Education

Degree / Diploma in Computer Systems or Information Systems

Job description

Responsibilities

1. Communications Support
   • Develop and execute communication collaterals to keep stakeholders informed throughout the system implementation process
   • Create clear, engaging content including newsletters, announcements, and progress updates for various audiences
   • Collaborate with project teams to ensure consistent messaging across all channels and manage feedback loops between end users and implementation teams
2. Training Development and Delivery
   • Design and deliver training programmes tailored to different user groups and skill levels across the organization
   • Create comprehensive training materials, user guides, and quick reference resources to support system adoption
   • Provide ongoing support to users during the transition period to address questions and challenges
   • Conduct training needs analysis and skills gap assessments to inform programme design
3. Change Management Activities
   • Conduct impact assessments to identify affected stakeholders and processes throughout the implementation
   • Support change readiness activities and help address resistance to new systems through targeted interventions
   • Monitor adoption metrics and user feedback to identify areas requiring additional support or adjustment
   • Develop reporting mechanisms to track progress against adoption targets
   • Facilitate workshops and focus groups to gather requirements and validate change
4. Analysis and Assessment
   • Conduct stakeholder analysis to map influence, impact, and readiness levels across affected user groups
   • Gather and analyse user requirements for training programmes and communication strategies
   • Develop change impact assessments using data-driven methodologies and present findings

Requirements

• Degree / Diploma in Computer Systems, Information Systems, or similar field or equivalent education.
• At least 2-3 years of experience in conducting training and stakeholder engagement
• Experience with system implementations or digital transformation projects
• Bonus if you have change management certifications or relevant training qualifications from recognised institutions
• Broad understanding of change management principles and adult learning methodologies
• Experience in change management, training delivery, or communications roles within organisational settings
• Strong written and verbal communication skills with ability to translate technical concepts for diverse audiences
• Project coordination experience and proficiency with training tools and platforms
• Proficiency in data analysis to support evidence-based change decisions
• Ability to translate business requirements into actionable change management strategies