Call Centre Operator

YISHUN TOWING PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading towing service provider in Singapore is seeking a customer support representative for night shifts (11 pm to 8 am) from Thursday to Sunday. This role involves answering inbound calls, recording vehicle breakdown details, and drafting orders based on customer interactions. Ideal candidates should demonstrate excellent communication and problem-solving skills, along with a strong customer service orientation and the ability to multitask in a dynamic environment.

Responsibilities

• Answering inbound calls and addressing customer inquiries.
• Recording details of calls and vehicle breakdown information.
• Drafting orders based on information received via WhatsApp.
• Identifying complex issues and routing them to appropriate personnel.

Skills

Communication skills

Problem-solving skills

Customer service orientation

Adaptability

Multitasking and prioritization

Job description

Job Description & Requirements

Core Responsibilities:

• Answering inbound calls: Addressing customer inquiries
• Interactions: Recording details of calls and information pertaining to the vehicle breakdown location and contact number
• Documenting Orders: Draft out orders with the information taken in WhatsApp and send to the respective groups.
• Escalating issues: Identifying complex problems and routing them to appropriate personnel or departments

Key Skills and Attributes:

• Communication skills: Both verbal and written, including active listening.
• Problem‑solving skills: Ability to analyze situations, identify solutions, and make decisions.
• Customer service orientation: Focus on providing friendly, courteous, and helpful service.
• Adaptability: Ability to handle diverse situations and adjust to changing needs.
• Multitasking and prioritization: Effectively managing multiple tasks and prioritizing based on urgency

Working Timing:

• Days: 4 days per week (Thursday to Sunday)
• Timing: 11 pm to 8 am (night shift)