Business Development & Operations Executive, Day Care

Hyperscal Solutions; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A health and eldercare service provider in Singapore is seeking an Operations Support Coordinator. The role involves overseeing weekend operations, managing staff rosters, and ensuring quality client service within multiple locations. Candidates should have experience in senior daycare operations, strong interpersonal skills, and proficiency in Google Workspace. A 5-day work week including weekends is required. Competitive benefits are provided.

Qualifications

• Minimum 2-3 years' experience in senior daycare operations or related roles.
• Comfortable working across multiple locations.
• Good command of English and other local language/dialect.

Responsibilities

• Coordinate weekend operations across all centres.
• Manage weekend staff rosters and track attendance.
• Assist in client onboarding and initial assessments.
• Support planning and execution of weekend programs.
• Support business expansion initiatives and report metrics.

Skills

Interpersonal and coordination skills

Proficiency in Google Workspace

Ability to work independently

Experience in eldercare or daycare

Job description

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

You will need to:

Operations Support

• Coordinate weekend operations across all centres, including logistics, setup, meal flow, and centre readiness.
• Ensure that each centre follows COS standard practices and guidelines.
• Supervise basic clinical compliance and assist in liaising with Community Nurses on client care matters.
• Serve as first point of escalation for on-the-ground issues during weekend services.

Manpower & Staff Liaison

• Prepare and manage weekend staff rosters.
• Track attendance, replacements, and off-in-lieu planning.
• Liaise with weekday Centre Managers and support staff onboarding and training for weekend operations.

Client Coordination

• Assist in weekly client attendance monitoring, transport arrangements, and follow-up on absentees or incidents.
• Support new client onboarding and assist in conducting initial assessments with Community Nurses.
• Communicate with caregivers and support updates on medication, appointments, and care needs.

Program & Activity Support

• Support the planning, preparation, and on-site execution of weekend programs and activities.
• Coordinate with volunteers and activity facilitators to ensure smooth sessions.

Reporting & Process Improvement

• Maintain weekend operations records, incident logs, and feedback summaries. ● Contribute to the documentation of the weekend's operation and support improvements in service delivery.

Business Development

• Support business expansion initiatives.
• Coordinate awareness campaigns and client recruitment strategies.
• Lead tracking, follow-ups, and conversion.
• Support client onboarding and admission processes.
• Prepare simple performance reports and track metrics such as new referrals, attendance, and feedback.

QUALIFICATIONS

You should:

• Have a minimum of 2-3 years' experience in senior daycare operations, social service, or related roles.
• Strong interpersonal and coordination skills.
• Comfortable working across multiple locations.
• Able to work independently and handle multiple ongoing tasks.
• Proficient in Google Workspace (Sheets, Docs, Slides) for tracking, reporting, and communication.

It would be great if you:

• Experience in eldercare, daycare centres, or volunteer coordination.
• Good command of English and other local language/dialect to liaise with seniors.
• Familiarity with community-based programs and basic client care considerations.

OTHER INFORMATION

• 5-day work week including weekends.
• Weekday duties include planning, client/staff/centre/vendor/volunteer coordination, and reporting.
• Weekends duty includes ground supervision at centres on a rotating basis.

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health.