Broker Enablement Team Lead

Price Forbes; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading insurance broking firm in Singapore is seeking a Broker Operations Lead to manage a core operational team. You will lead a small team, refine operational processes, partner with brokers, and drive efficiency. Ideal candidates have at least 6 years of experience in insurance operations and strong leadership skills. This position offers the chance to shape a dynamic team within a growing organization.

Benefits

Opportunity for career growth

Collaborative work culture

Impact on client delivery and business outcomes

Qualifications

• At least 6 years of experience in insurance broking or financial services operations.
• Experience in treaty reinsurance or P&C environments.
• Strong communication and collaboration skills.

Responsibilities

• Lead and mentor a team of enablement executives.
• Build operational frameworks for standardized processes.
• Partner with brokers and underwriters to coordinate cases.
• Drive process improvements and identify inefficiencies.
• Develop enablement resources and ensure onboarding.

Skills

Team leadership

Operational management

Communication

Analytical skills

Attention to detail

Tools

Excel

Word

Teams

Copilot tools

Job description

The Role :

You will beleading and buildingthe Broker Enablement function - a core operational team that drives broker performance, efficiency, and client satisfaction. As the Broker Operations Lead , you will spend your time leading and developing the teamwhileworking hands-onwith brokers and internal stakeholders to ensure smooth execution of operational processes.

You will be responsible for :

• Leading and mentoring a small team of enablement executives, providing coaching, guidance, and regular performance feedback.
• Building and refining operational frameworks to standardize documentation, renewals, and policy processes across business lines.
• Partnering with brokers, underwriters, and internal teamsto coordinate complex cases and ensure client deliverables are completed with accuracy and speed.
• Working hands-onwith documentation, renewals, policy endorsements , and broker system updates when needed, setting the operational standard for the team.
• Driving process improvements , identifying inefficiencies, and implementing automation or workflow enhancements that support broker productivity.
• Collaborating cross-functionally with the Technical Administration and Operations teams to maintain compliance, alignment, and service excellence.
• Developing and maintaining enablement resources(templates, training materials, guides) and ensuring smooth onboarding for new brokers or team members.
• Leveraging technology and data, including Copilot tools , to optimize reporting, accuracy, and decision-making insights.

Ideal Profile :

• You have atleast 6 years of experience within insurance broking, reinsurance, or financial services operations , ideally supporting brokers or underwriting teams.
• You have prior experience working within treaty reinsurance or P&C (Property & Casualty) environments , giving you a solid understanding of complex broking operations and portfolio-based risk management.
• You have proven team leadership experience and enjoy mentoring and guiding others toward growth and accountability.
• You arehands-on comfortable rolling up your sleeves to manage operational details while steering the team’s priorities.
• You arestructured and detail-oriented, ensuring documentation, renewals, and processes meet both client and compliance standards.
• You are astrong communicator and collaborator, able to coordinate effectively between brokers, clients, and underwriters.
• You havesolid analytical and reporting skills, with proficiency inExcel, Word, and Teams, and ideally experience usingCopilot toolsfor productivity and insights.
• You arenaturally curious and improvement-driven, constantly seeking ways to make processes smarter, faster, and more efficient.
• You arecalm under pressure, adaptable, and lead by example balancing quality with delivery speed.

What's on Offer?

• Lead a core operational function within one of Asia’s most established and expanding insurance broking firms
• Shape the efficiency and culture of a team that directly impacts client delivery and business outcomes
• Join a company that values collaboration, accountability, and long-term growth