Bilingual Collections Specialist (English/Mandarin)

DC CONSULTANT SERVICES (PTE. LTD.); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking collection agents to engage with customers and assist in resolving outstanding account matters. The role involves reaching out to customers, negotiating payment plans, and maintaining accurate records while ensuring compliance with regulations. The ideal candidate should have prior customer service experience, be bilingual in English and Mandarin, and possess strong communication and negotiation skills. Competitive benefits and a supportive team environment are offered.

Qualifications

• Prior customer service experience, preferably in collections or call centres.
• Bilingual in English and Mandarin; proficiency in dialects is a plus.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Engage with customers to resolve outstanding account matters.
• Negotiate payment plans or settlements that benefit both parties.
• Maintain accurate records of communications and payment arrangements.
• Ensure compliance with company policies and regulations.

Skills

Customer service experience

Strong communication skills

Negotiation skills

Problem-solving abilities

Time management

Education

Min GCE N-Level or equivalent

Tools

Basic office software

Job description

A leading consultancy firm in Singapore is seeking collection agents to engage with customers and assist in resolving outstanding account matters. The role involves reaching out to customers, negotiating payment plans, and maintaining accurate records while ensuring compliance with regulations. The ideal candidate should have prior customer service experience, be bilingual in English and Mandarin, and possess strong communication and negotiation skills. Competitive benefits and a supportive team environment are offered.