Banquet Coordinator

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel group in Singapore is seeking a Banquet Administrator. The role requires excellent communication skills and the ability to manage guest requirements and event setups. The ideal candidate should be service-oriented and thrive in a fast-paced environment, with opportunities for personal development and wellness benefits.

Benefits

Learning & Development programmes

MOstay programme with complimentary nights

Health benefits and wellness programmes

Retirement plans based on service length

Qualifications

• Service-oriented team player with excellent interpersonal and communication skills.
• Able to multi-task and work under pressure in a fast pace environment.
• Communicates with fluency in English.

Responsibilities

• Communicate with respective Event management Manager / Executive to fully understand guests’ requirements.
• Ensure that all function rooms are set up in accordance to the Banquet Event order.
• Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.
• Ensure guest needs and expectations are met by providing an efficient and professional service.
• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.
• Administer post function report after each function by identifying any problems and suggesting solutions to the Director of Banquets.
• Ensure cleanliness of function rooms and banquet areas at all times.
• Handle adhoc special projects and assignments as assigned by Director of Banquet Operations.

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Banquet Administrator, you will be responsible for the following duties:

• Communicate with respective Event management Manager / Executive to fully understand guests’ requirements

• Ensure that all function rooms are set up in accordance to the Banquet Event order

• Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately

• Ensure guest needs and expectations are met by providing an efficient and professional service

• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized

• Administer post function report after each function by identifying any problems and suggesting solutions to the Director of Banquets

• Ensure cleanliness of function rooms and banquet areas at all times

• Ensure that all MOHG standards; MbMO, LRA, LQE and FLHSS&E are constantly monitored

• Handle adhoc special projects and assignments as assigned by Director of Banquet Operations

As Banquet Administrator, we expect from you:

• Service-oriented team player with excellent interpersonal and communication skills

• Able to multi-task and work under pressure in a fast pace environment

• Communicates with fluency in English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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