AV Ride Experience & Support Specialist

Tek Systems; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading transport technology company in Singapore seeks a Customer Experience and Support Specialist to enhance passenger experiences in autonomous rides. This role involves providing real-time support, managing inquiries, and ensuring safety during rides. Ideal candidates will have customer support experience, excellent communication skills, and familiarity with AV technology. Become part of a dynamic team reshaping transport experiences.

Qualifications

• At least 1 year in customer-facing support roles.
• Experience interacting with passengers in real-time.
• Familiarity with AV technology or safety workflows.

Responsibilities

• Provide real-time passenger support via hotline and chat.
• Handle safety-related incidents calmly and execute emergency SOPs.
• Manage pre-ride and post-ride inquiries.
• Capture passenger feedback and recommend improvements.
• Guide first-time riders on safety features and app interactions.
• Participate in journey mapping and QA testing.

Skills

Excellent communication skills

Ability to explain technical topics simply

Experience with customer support platforms

Tech-savvy and adaptable

Tools

D365

Jira

Zendesk

Slack

Job description

A leading transport technology company in Singapore seeks a Customer Experience and Support Specialist to enhance passenger experiences in autonomous rides. This role involves providing real-time support, managing inquiries, and ensuring safety during rides. Ideal candidates will have customer support experience, excellent communication skills, and familiarity with AV technology. Become part of a dynamic team reshaping transport experiences.