Associate Service Engineer

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global technology company based in Singapore is seeking an Associate Service Engineer. This role involves maintaining and troubleshooting critical video management systems, ensuring operational performance. Applicants must have a minimum NITEC qualification in IT and be willing to work on a rotating shift schedule. The position offers a salary of SGD 2,400 and various benefits, including medical coverage and a performance-based variable bonus.

Benefits

Variable Bonus

Annual Leave: 12 days

Medical Benefits

Shift & Attendance Allowance

Qualifications

• Must have a minimum qualification in IT or a related field.
• Willing to work 12-hour rotating shifts on a 4-day workweek.
• Good documentation, communication, and presentation skills required.

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System.
• Maintain systems to ensure uptime and meet operational targets.
• Respond to onsite operational incidents promptly.

Skills

Good documentation skills

Communication skills

Presentation skills

Proficiency in Microsoft Office

Basic LAN knowledge

Education

Minimum NITEC qualification in IT or related discipline

Tools

Microsoft Office

Windows Server environments

Milestone VMS

Job description

Job title: Associate Service Engineer
Salary: SGD 2,400 - 2,400
Reference ID: 37178

Our client is a leading global technology company. They are seeking an Associate Service Engineer to support the maintenance and operation of critical video management and system infrastructure.

Responsibilities

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management

What you will receive

• Variable Bonus (based on company and individual performance)
• Annual Leave: 12 days
• Medical Benefits
• Shift & Attendance Allowance (approximately $400 +/- per month)

Requirements & Preferences

(Must)

• Minimum NITEC qualification in IT or a related discipline
• Willing to work on a 12-hour rotating shift schedule under a 4-day workweek arrangement
• Good documentation, communication, and presentation skills
• Proficiency in Microsoft Office productivity tools
• Basic knowledge of Windows Server environments and Milestone VMS troubleshooting
• Basic understanding of Local Area Networking (LAN), including switch configuration and VLAN concepts

We regret that only shortlisted candidates will be notified.