Assistant Store Supervisor/ Keyholder

Under Armour, Inc; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global sportswear company in Singapore is seeking an Assistant Store Supervisor/Keyholder to manage store operations and provide exceptional customer service. The ideal candidate will have 3-5 years of retail experience and strong leadership skills. Responsibilities include team training, opening and closing the store, and maintaining operational standards. This role offers a dynamic team culture, commissions, and various benefits including medical coverage and paid time-off.

Benefits

Monthly Personal and Group Commissions

Paid Time-Off

Medical Coverage

Insurance and Dental Reimbursement

Structured Product/Customer Service Training

On-The-Job Training and Mentoring

Qualifications

• Minimum 3 - 5 years of retail experience with leading sportswear or fast fashion brands.
• Skilled in guiding teams and fostering collaborative environments.
• Strong communication and interpersonal skills required.
• Knowledgeable of store operations, visual merchandising, and safety.

Responsibilities

• Model the UA service culture and customer expectations.
• Responsible for opening and closing the store.
• Collaborate with team members to provide an excellent guest experience.
• Support store safety standards and communicate concerns.

Skills

Retail Experience

Team Leadership

Communication Skills

Knowledge of Store Operations

Visual Merchandising

Sales Experience

Passion for Sports

Job description

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At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

The Assistant Store Supervisor/ Keyholder contributes to the achievement of the store’s profitability and Key Performance Indicatorsby effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Supervisor/ Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.

Your Impact

Brand Image & Customer Experience

• Model the UA service culture and customer expectations.
• Evaluate guests' needs to offer personalized and efficient solutions for purchases and returns, while providing support.
• As part of the store leadership team, supports in training teammates to provide a service culture unique to Under Armour.

Retail Operations

• Responsible for keeping the store key, opening and closing the store according to Standard Operating procedures.
• Complete the operational and cash processes.
• Collaborate with team members to provide an excellent guest experience, assist with store operations and achieve store goals.
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets.
• Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.
• Maintain and support store safety standards and communicate concerns to rest of store leadership.
• Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.

Requirements

• Minimum 3 - 5 years of retail experience, ideally with leading sportswear brands or fast fashion brands.
• Skilled in guiding teams and fostering collaborative environments
• Strong communication and interpersonal skills.
• Knowledgeable of store operations, visual merchandising, stock room, risk management & safety.
• Advanced selling experience and comprehensive industry understanding.
• Love for sports and Under Armour as a brand.
• Enjoys working in a dynamic team culture.
• 5 days work, 2 days off a week
• Monthly Personal and Group Commissions
• Paid Time-Off
• Annual Increment
• Medical Coverage, Insurance and Dental Reimbursement
• Structured Product/Customer Service Training
• On-The-Job Training and Mentoring

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.