Assistant Manager, Family & Youth Specialist (NPO)

MCI Career Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a professional for a role in residential care operations in Singapore. The successful candidate will manage shift-based operations, support staff training and welfare, and implement discipline policies. Candidates should possess a relevant diploma or degree along with 1-2 years of experience in residential care or youth services, particularly in supervisory positions. The role offers a competitive salary and requires strong communication and management skills.

Benefits

Annual Performance Bonus

Year-End Bonus

Qualifications

• Minimum 1-2 years’ experience in residential care or related fields.
• Experience supervising frontline staff in shift-based environments.

Responsibilities

• Support Leads, Seniors, and Shift ICs to ensure duties are carried out each shift.
• Conduct orientation for new staff and coordinate training.
• Implement discipline policies and supervise handling of resident behaviour issues.

Skills

Supervision

Communication

Team Management

Crisis Management

Education

Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Community Services

Job description

Job Summary

• Basic Salary: $4500 - $4800
• Location: Mattar Road
• Working hours: Monday – Friday, 8.30am - 6.30pm or 11am - 9pm
• Annual Performance Bonus + Year-End Bonus

Job Responsibilities

Residential Care & Shift Operations

• Support Leads, Seniors, and Shift ICs to ensure duties are carried out each shift
• Escalate incidents and serious matters to Head of Home when required
• Vet and manage weekly FYS rosters, ensuring MSF care ratios are met
• Arrange manpower replacements for medical or urgent leave
• Ensure sufficient staffing levels for all shifts
• Check medical supplies and department cash floats for accuracy

Staff Orientation, Training & Supervision

• Conduct orientation for new FYS staff
• Coordinate training and development to ensure job readiness
• Supervise staff performance and provide regular feedback
• Guide staff integration into organisational culture
• Support disciplinary matters in collaboration with Head of Home

Staff Welfare, Coaching & Team Management

• Support staff welfare and emotional well-being
• Manage accommodation matters for foreign staff
• Promote team bonding and a positive, safe team culture

Resident Discipline Management

• Implement discipline policies and procedures
• Supervise staff handling of resident behaviour issues
• Chair and represent the FYS team in Discipline Committees
• Ensure disciplinary actions are properly carried out
• Manage escalations related to discipline matters

Planning, Administration & Compliance

• Support development of team goals aligned with organisational direction
• Assist in business continuity planning for FYS operations
• Ensure documentation and compliance with SOPs and MSF standards
• Ensure audit-ready records, including shift logs, medical, discipline, and safekeeping records
• Review and submit incident and operational reports on time
• Oversee upkeep of duty offices, Sickbay, Safe Room, assets, devices, and cash floats
• Oversee medication dispensing, teleconsultations, and disposal of expired medications
• Perform Fire Warden duties when required
• Provide monthly operational updates and project status reports

Requirements

• Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Community Services, or related field
• Minimum 1-2 years’ experience in residential care, youth services, social services, or institutional care settings
• Prior experience supervising frontline staff and managing shift-based operations

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

We regret to inform that only shortlisted candidates would be notified.

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)