Assistant Lead Analyst - App Support SAP Successfactors (ERP App Ops)

Synapxe; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A national HealthTech agency in Singapore is looking for a Service Analyst to provide comprehensive application support, manage technical issues, and ensure system reliability. Ideal candidates will have at least 7 years of experience, including 5 years in SAP HCM ECC and SuccessFactors support. This role requires strong communication and analytical skills, with responsibilities that include user training, system testing, and project coordination. A proactive approach is essential for success.

Qualifications

• Minimum 7 years of relevant working experience or equivalent.
• At least 5 years of experience in SAP HCM ECC and SuccessFactors application support.
• Experience in SuccessFactors modules including employee central and time management.

Responsibilities

• Provide ongoing application support and be involved in various stages of the SDLC.
• Conduct user requirement analysis for new systems and enhancements.
• Evaluate potential solutions and make recommendations to resolve business problems.
• Plan and coordinate end-user training for system implementations or enhancements.

Skills

Verbal communication

Written communication

Analytical skills

Problem-solving skills

SAP HCM ECC support

SuccessFactors support

Education

Bachelor's Degree in IT or equivalent

Tools

SAP HCM

SAP SuccessFactors

SAP ABAP

Job description

Company description

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description

Position Overview

Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems. In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency. In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.

You are also responsible for delivering new and improved capabilities in systems monitoring, recovery, and stability, as well as in managing complex problems that require both technical expertise and domain-specific or workflow-related insights. This role demands a proactive, detail-oriented approach of support that foster a stable and resilient application environment for users.

Role & Responsibilities

• Provide on-going application support and be involved in various stages of the SDLC
• Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems
• Evaluate potential solutions and make recommendations to resolve business problems
• Involvement in the system integration testing phase prior to implementation
• Plan and coordinate end-user training for any system implementations or enhancements
• Liaise closely with business users and build good rapport
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
• Support the team in defining project requirements, tracking and documentation
• Provide 24/7 primary application maintenance standby support
• Provide guidance and coaching to junior team members

Requirements

• Bachelor's Degree in IT or equivalent
• Minimum 7 years of relevant working experience or equivalent
• At least 5 years of experience in SAP HCM ECC and SuccessFactors application support
• Experience in SuccessFactors modules (employee central, time management, compensation & benefits, performance management)
• Experience in SAP payroll support and functional knowledge, SAP ABAP knowledge and BIB replication.
• Strong in verbal and written communication, analytical and problem solving skills with team player spirit

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