Assistant Chinese Restaurant Manager

WHITE BEEHOON RESTAURANT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A growing Chinese restaurant chain in Singapore seeks an experienced Assistant Restaurant Manager to oversee daily operations and ensure exceptional guest experiences. Key responsibilities include managing staff, monitoring customer satisfaction, and achieving financial targets. Candidates should have a background in hospitality management and at least 3 years of relevant experience. Strong leadership and analytical skills are essential for this role.

Qualifications

• Minimum 3 years of relevant experience in restaurant management.
• Energetic and service-oriented personality with great teamwork ability.
• Proven leadership skills and strong analytical capabilities.

Responsibilities

• Manage daily front-of-house and back-of-house operations effectively.
• Recruit and train team members to meet performance expectations.
• Monitor customer feedback to ensure satisfaction.
• Collaborate with management to achieve sales targets.

Skills

Leadership

Communication

Teamwork

Analytical skills

Education

Certificate/Diploma in Hospitality/Restaurant Management

Job description

Job Description

Expanding Chinese restaurant chain is looking for a dynamic and experienced Assistant Restaurant Manager to lead the day-to-day operations of one of our restaurants. The Assistant Restaurant Manager will be responsible for ensuring an exceptional guest experience, maintaining operational efficiency, and leading a motivated team. This role will work closely with the Restaurant Manager to achieve financial and operational targets, while upholding the company's standards for customer service and hospitality.

Key Responsibilities

1. Day-to-Day Operations

Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.

Supervise and support staff to provide excellent customer service.

Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.

Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnover.

Manage inventory, ordering, and waste to optimize resource use and cost control.

2. Staff Management & Development

Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.

Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.

Manage staff scheduling to ensure optimal coverage during peak hours.

3. Customer Service & Satisfaction

Monitor customer feedback and ensure that customer service meets or exceeds company standards.

Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.

4. Sales & Profitability

Collaborate with the Restaurant Manager & Operations Manager to implement strategies for achieving sales and profitability targets.

Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.

Report on restaurant performance to the Restaurant Manager & Operations Manager, providing insights on staff, operations, and customer satisfaction.

5. Health & Safety Compliance

Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.

Conduct regular safety checks and audits to identify and resolve any potential hazards.

6. Labour Cost Management

Ensure that labour expenses are align with budgetary goals.

Implement strategies to maximize productivity.

7. Administrative Tasks

• Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
• Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g. expense reports, inventory costs).
• Coordinate training schedules for staff and ensure compliance with internal training programs.
• Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.

Job Requirements

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 3 years of relevant experience.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.