Assistant Centre Manager (Enrichment Education)-6681

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational advisory firm in Singapore is seeking an experienced Assistant Centre Manager to oversee customer service operations and administrative tasks. Responsibilities include attending to clients, managing student registration, and maintaining the student management system. The ideal candidate should have a diploma, relevant customer service experience, and proficiency in MS Office. This role offers a salary range of $3,000 - $4,000 and is available for both weekday and weekend shifts.

Qualifications

• At least Diploma in any discipline (Full time).
• Relevant customer service-related job experience.
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps.

Responsibilities

• Attend to all walk-in potential customers and existing parents, phone calls, and emails.
• Handle registration of new students and requests from existing students/parents.
• Upkeep of Centre’s student management system and perform audits.
• Prepare invoices and handle payment collection.
• Assist the operation manager with resource management.

Skills

Customer service experience

Proficiency in MS Office

Proficiency in Zoom

Ability to manage conflicts

Familiarity with AI-generative apps

Education

Diploma in any discipline

Job description

Assistant Centre Manager (Education / Enrichment)

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities:

Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager.

Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirement:

• At least Diploma in any discipline (Full time)
• Relevant customer service-related job experience
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps